Customer Success Consultant / Dutch-speaking / €40K-54K

About the company

Our client is a fast-growing Dutch PropTech scale-up that connects property owners, property managers and tenants in one platform. Communication, maintenance, tickets, documents, procurement and compliance for a building all sit in one place. Their clients include well-known real estate names and investors. This has been their best year yet: one of the largest independent property managers in the Netherlands chose them as its compliance and maintenance hub for its whole residential portfolio.

The role

You make sure clients actually get value from the software. You are the first face for property managers who have just joined and need to get their first building documents, certificates and processes into the platform. Instead of losing time to loose emails and missing files, they have overview and control from day one.

There are no sales targets and no revenue responsibility. Your impact shows in clients who can work on their own after your training. You work closely with the Customer Success Lead, and with product and sales, so what clients need ends up in the platform.

What you will do

• Onboard new clients, especially their building documents and certificates
• Run training and support sessions so users get more out of the platform
• Help create recorded webinars as an easy-to-use knowledge source
• Spot patterns in what clients find difficult, and fix them yourself
• Build lasting relationships with key clients and partners
• Develop and carry out customer success strategies
• Flag new opportunities and product ideas that help the company grow
• In your first year, learn the real estate industry and the platform in depth

Who you are

• Service-minded, people-focused and positive, even under pressure
• Good at making complex features simple to understand
• Empathetic, with strong problem-solving skills, and you keep asking until the problem is really solved
• Comfortable juggling several questions and tasks at once
• You speak up for the client inside the company
• A bachelor's degree or equivalent, with a background in hospitality, customer success or another service role
• Fluent in Dutch and English, spoken and written

What you get

• €3,500 to €4,500 gross per month, excluding 8% holiday pay
• 3% pension
• 25 days of leave a year
• Hybrid work from Hoofddorp, with a laptop and an e-SIM so you keep your own phone
• Training and professional development
• Growth to Customer Success Manager and senior roles
• A young, ambitious, international team where there is room for initiative