Customer Success Manager | Junior - Mid

Main Responsibilities

• Own day-to-day customer requests across chat and email , account questions, licenses, credits, billing basics, and small product inquiries

• Step in where our AI support couldn't resolve the question, and close the loop with a

  human touch

• Triage trickier technical issues and hand them to our customer engineers, follow up so nothing falls through the cracks

• Help new users get started: onboarding questions, workspace setup, pointing people

  to the right features

• Keep customer records tidy in our CRM and document recurring questions

• Feed what you hear back to the product team, and improve our help center and FAQs so the AI answers better next time

• Spot happy customers ready to grow and unhappy ones at risk.

Core Requirements

• 1–3 years in a customer-facing B2B role customer success, support, account

  management, or similar

• Excellent written and spoken English and Lithuanian; clear, warm, and professional in every message

• A genuine service mindset: patience, empathy, and pride in solving things properly,

  not just quickly

• Comfortable with modern SaaS tools and curious about AI, you don't need to be an

  engineer, but you enjoy learning how the product works

• Organized and self-driven: you can prioritize a busy queue, know when to escalate,

  and always follow through

• Hands-on experience with AI tools

• Nice to have: Experience with APIs, SaaS integrations, and explaining technical concepts simply.

Salary range: 1500 - 1900 EUR gross per month

What We Offer

• Professional growth. Internal and external events, online training, conferences, books - everything you need to reach your full potential.

• Health benefits. Private health insurance, online & on-site workouts (LT) / online workouts & sports access card (PL), consultations - to feel and be your best.

• Team spirit. Team buildings and parties with games, shows, tastings, food coupons, gifts - and it's on us.

• More free time. Stay with us and additional vacation days will be added to your calendar.

• Additional paid leave. Additional days are covered by us in cases of illness or special occasions.

• Flexibility. Flexible working time arrangement.