Customer Support

Starwal is seeking a friendly, reliable, and customer-focused Customer Support Representative to assist customers with inquiries, service requests, and general support needs. The ideal candidate will have strong communication skills, a problem-solving mindset, and the ability to deliver a positive customer experience in a remote working environment.

Key Responsibilities

• Respond to customer inquiries through email, live chat, and other approved communication channels.
• Provide accurate information about company products, services, and procedures.
• Assist customers with account-related questions and general service concerns.
• Identify customer issues and provide appropriate solutions.
• Escalate complex requests to the relevant department when necessary.
• Maintain accurate records of customer interactions and resolutions.
• Follow up on outstanding customer requests.
• Handle customer information with professionalism and confidentiality.
• Meet established customer service and response-time standards.
• Work with team members to improve the overall customer experience.

Qualifications and Skills

• Excellent written and verbal communication skills.
• Strong listening and problem-solving abilities.
• Patience, professionalism, and a positive attitude.
• Good organizational and time-management skills.
• Basic computer skills and familiarity with email and online communication tools.
• Ability to work independently and collaboratively.
• Previous customer support experience is an advantage but not required.