Customer support officer

Customer support officer Join a leading organization driving the circular economy through innovative environmental solutions. Apply here! We usually respond within three days Responsabilita ti: Administrarea bazei de date a producatorilor (inregistrare si actualizare informatii, indexarea documentelor); Gestionarea solicitarilor primite telefonic si in scris privind aspecte legislative, incadrarea produselor sau fluxul de date din platforma de raportare; Oferirea de suport in procesul de inregistrare si reinregistrare a producatorilor la Agentia Nationala pentru Protectia Mediului; Monitorizarea procesului lunar de raportare a datelor producatorilor si contactarea producatorilor care depasesc termenele sau ale caror raportari necesita clarificari; Mentinerea legaturii cu producatorii care inregistreaza intarzieri la plata pentru solutionarea situatiilor existente; Implicarea in procesul de consolidare si raportare a datelor catre autoritati. Profilul candidatului: Excelente abilitati de comunicare verbala, telefonica si scrisa; Capacitatea de a intelege si asimila informatii legislative necesare activitatii; Abilitatea de a gestiona eficient mai multe sarcini simultan; Atentie la detalii, precum si bune abilitati de analiza si sinteza; Adaptabilitate la un mediu de lucru bazat pe proceduri, obiective si indicatori de performanta. Department BPO/SSC Role Customer Service Representative Locations Bucharest Remote status Hybrid About Sales Consulting As a leading provider of Human Resources consulting services in Transylvania, we deliver regional coverage and specialized expertise across four core areas: recruitment and selection, personnel leasing, assessment centers and HR consultancy. With a strong and consistent presence on the Romanian market, we continue to consolidate our position through a strategic commitment to continuous improvement and alignment with evolving business needs. Our success is founded on the professionalism of our services, the multidisciplinary capabilities of our consulting team, and the long-standing partnerships we maintain with clients who rely on our support in navigating complex HR challenges. We collaborate with organizations across a broad range of industries, including IT&C, automotive, outsourcing, pharmaceutical, banking, FMCG and others, building sustainable, long-term relationships that contribute to their organizational growth. Guided by the principles of client orientation, teamwork, flexibility, excellence, dedication, and responsibility, we remain focused on delivering measurable value and consistently high-quality services to our partners. Founded in 1998 Coworkers 130 Turnover 6M