Danish-Speaking Customer Support Advisor (Remote) | Premium Automotive Brand

We are looking for a Danish-speaking customer support professional who understands what outstanding customer service looks like and can confidently represent a world-leading premium automotive brand at the level it deserves. The ideal candidate values the quality of each interaction and takes pride in delivering thoughtful, accurate, and customer-focused support rather than focusing purely on contact volume. This is a fully remote role based in Portugal, supporting Danish-speaking customers across the entire ownership journey — from initial pre-purchase inquiries through to full aftersales assistance. What's in it for you Competitive base salary Bonus system Fully remote position (based in Portugal) Monday to Friday schedule only No weekend work Rotating shifts between 07:00 and 19:00 What you will do Handle inbound customer inquiries via phone, email, and chat in Danish Support vehicle owners with questions regarding features, connectivity, technology, and vehicle functionality Assist with warranty-related questions, service bookings, and dealership referrals Manage customer complaints with ownership, professionalism, and a solution-oriented approach aligned with premium brand standards Guide customers through both the purchase process and aftersales journey , ensuring a consistently high-end service experience What we are looking for Danish language level C1 or C2 (mandatory) Currently based in Portugal (relocation is not provided for this role) Strong customer-first mindset with the ability to represent a premium automotive brand with confidence and care Availability for rotating shifts Monday to Friday between 07:00 and 19:00 Previous experience in customer service is an advantage but not essential You will be the voice of a premium automotive brand, where service expectations are high and every interaction matters. The role offers a structured weekday schedule (Monday to Friday only), with no weekend work and evenings always free.