Data Specialist

Description

Data Specialist

Administration

Legal Services of Eastern Missouri, Inc. (LSEM), a nonprofit law firm that provides free legal assistance to people living with low income/low opportunity, seeks a full-time Data Specialist.

LSEM records data for case management, grant compliance and reporting, and strategic development and assessment of outcomes. LSEM utilizes LegalServer, cloud-based case management system (CMS), to store information and documents relating to people, including volunteer lawyers, cases, organizations, outreach, and projects, including case outcomes and advocate time keeping.

The Data Specialist will maintain and optimize LegalServer to best meet executive, administrative, user, and client-related data needs for both internal management needs, grants management and standardized and new reporting needs. The Data Specialist will utilize and identify useful LegalServer functionalities, develop dashboards, queries, and other methods to analyze, compile, and present case and other advocacy data in readily understandable formats. The Data Specialist will conduct proactive and periodic review of client/case data to ensure compliance with regulatory and funder requirements. The Data Specialist will regularly provide training to staff on LegalServer functionality and best practices. The Data Specialist works with LSEM advocates and non-legal staff and reports to the IT Director. The Data Specialist also assists with other applications as needed.

Responsibilities

CMS Administration:

· Provide day-to-day administration of LegalServer.

· Maintain and update LegalServer configuration for purposes of grant and programmatic requirements and implement and educate staff on changes to the system, as needed.

· Provide technical support, configuration, training, and assistance to internal LegalServer users.

· Assist management with development of policies and/or protocols for case management system use.

· Manage new user CMS onboarding.

· Communicate with LegalServer developer, PSTI, to solve problems, prioritize issue management, and facilitate and support national LegalServer development and enhancement efforts.

· Engage with the national LegalServer stakeholder community.

Data & Reporting:

· Evaluate and analyze internal data, as well as external data, for use in planning, program development and assessment, resource development, grant reporting, and other activities and IT projects.

· Develop and maintain dashboards, queries, and reports that present case and advocacy data in readily understandable formats.

· Perform regular reviews of internal data integrity for internal and regulatory compliance with funding requirements.

· Respond to requests from staff and management for data and reports, working with requesters to clarify what is needed and preparing the results in a readily usable format, including data used in grant reports.

Technology & Innovation:

· Review regularly released, and currently unused, LegalServer enhancements, modules, and features, to determine utility for LSEM, in consultation with appropriate internal users, and evaluate impact on users.

· Evaluate artificial intelligence features offered within LegalServer and in integrated tools, such as the phone system, to determine their utility for LSEM, and support their responsible adoption consistent with Legal Services’ policies and client confidentiality obligations.

· Identify and implement opportunities for process automation across LegalServer and other systems.

· Support other legal applications used across the organization.

· Carry out assigned tasks on IT projects led by the IT Director.

· Deliver technology training to staff.

Additional Duties:

· Other duties as assigned.

Requirements

· Experience with LegalServer or a similar case management system strongly preferred, particularly in a legal aid, non-profit, or law firm environment

· Excellent analytical and evaluative skills.

· Computer proficiency in MS Office Suite, specifically mastery of Excel.

· Strong attention to detail, accuracy, and presentation.

· Curiosity about emerging technology and a demonstrated interest in finding better ways to use the tools available.

· Ability to plan and execute training for users in all positions.

· Excellent oral and written communication skills, including the ability to explain technical concepts to non-technical staff.

· Ability to work independently and prioritize competing requests in a diverse workplace and within a dynamic environment.

· Strong interpersonal skills, flexibility, and the ability to work effectively in high pressure environment in a mission-driven organization.

· High school diploma or equivalent required

What we do
LSEM advances justice through legal representation, education, and supportive services. We partner with the community to improve lives, promote fairness, and create opportunities for those in need. Since 1956, LSEM has provided high-quality civil legal assistance and equal access to justice for low-income people in 21 counties in Missouri. We accomplish our mission through systemic advocacy/impact litigation and individual case work in a wide range of substantive civil areas which are in our priorities, e.g., family law for victims of domestic violence, prevention of homelessness/housing, health, public benefits, consumer, education, disability, community economic development, and immigration. As part of our community education/outreach efforts, LSEM works with over 150 agencies and participates in over 35 task forces/coalitions and has a vibrant Volunteer Lawyers Program.

Who we are

At Legal Services of Eastern Missouri, we embrace a culture that celebrates and promotes the many backgrounds, heritages, and perspectives of our colleagues and clients. We seek to hire individuals from a variety of backgrounds, who are professional, collaborative, and creative thinkers with a passion for our mission, and create an environment where everyone can thrive. We strongly encourage applications from all qualified individuals and will make employment decisions based on merit.

How to Apply

Upload your resume and cover letter through our online application. Applications without a cover letter will not be considered.

Salary & Benefits Information

The salary range for this position is $60,000 - $68,000. The specific salary offered within the range will be determined by years of relevant experience. Excellent benefits include medical, dental and vision insurance, a generous time off policy (starting at 4 weeks per year), 11 paid holidays, 12 weeks paid parental leave, 403(b) and 401(a) retirement plans, long-term disability and life insurance, and an employee assistance plan. An in-person/remote hybrid work option is also available.

Submission Deadline

Applications will be considered until the position is filled.

Equal access to Legal Services of Eastern Missouri’s office is available. Those applicants requiring accommodation to the interview/application process should contact Human Resources at the e-mail HR@lsem.org. Legal Services of Eastern Missouri is an equal opportunity employer.