Desk Side Support Engineer(Saudi Nationals only)

Company Description SAT Microsystems is an established IT service provider delivering innovative, cost-effective solutions across Saudi Arabia, the UAE, and multiple international markets. Hundreds of organizations rely on SAT Microsystems to secure, manage, and support their IT environments, giving the company strong visibility into emerging technologies and industry trends. Its portfolio covers managed IT services, IT infrastructure and desktop support, database and application services, cyber security (SOC), and cloud services. The company also offers advanced solutions such as RPA, IoT and chatbots, AI and automation services, NOC services, and BPO. SAT Microsystems focuses on helping clients advance their digital transformation and optimize business performance.
Role Description The Desk Side Support Engineer is a full-time, remote role responsible for providing end-user technical support and ensuring smooth operation of desktop environments. In this role, the engineer will diagnose and resolve hardware, software, and network issues, including operating system and application problems. Daily activities include responding to service requests, guiding users through solutions, escalating complex issues when needed, and maintaining accurate documentation of incidents and resolutions. The engineer will collaborate with other IT teams to support deployments, updates, and security measures, while consistently delivering professional, customer-focused support. The role may also involve contributing to process improvements, standard operating procedures, and knowledge base articles.
Qualifications

• Strong troubleshooting and technical support skills for desktop hardware, software, and basic network connectivity.
• Experience providing customer support and customer service in an IT environment, with a focus on clear communication and issue ownership.
• Working knowledge of common operating systems (e.g., Windows, macOS, and/or Linux), including installation, configuration, and basic administration.
• Ability to work remotely in a structured way, manage priorities, and document tickets and resolutions accurately.
• Familiarity with IT service management tools and processes (e.g., ticketing systems, ITIL concepts) is beneficial.
• Relevant technical certifications (such as CompTIA A+, Microsoft certifications) or equivalent experience are preferred.
• Strong problem-solving skills, attention to detail, and commitment to delivering a positive user experience.