Digital Strategist (Remote)

Are you a digital-savvy communicator who loves helping clients win online? Do you thrive at the intersection of design, technology, and customer success? If you get excited about websites, digital strategy, and making a real impact for real estate professionals across North America — this role was built for you.

What you'll do:

Own client relationships

• Be the primary point of contact — guide clients from onboarding through a seamless website launch.

Bridge clients & dev team

• Translate client needs into clear briefs and keep projects on scope, on time, and profitable.

Drive digital strategy

• Proactively advise clients on improving their online presence using industry best practices.

Deliver best-in-class service

• Continuously add value through top-tier support and help shape "best-in-class" product standards.

Project management targets

• 25+ Active accounts managed per month
• 10+ Launches or design completions monthly
• 6+ Positive client reviews per month
• ≤1 Valid escalation per quarter
• Handle add-on products including logo and map designs alongside core website accounts
• Proactively review websites for issues, errors, and revisions — including proofreading — before clients or QA flag them
• Launch projects with little to no QA tweaks through careful pre-launch checks
• Zero out non-contacts; maintain consistent attendance and hit all monthly performance metrics
• Complete and pass Advanced IDX training after onboarding
• Establish smooth, cross-department communication so all teams meet or exceed client expectations

What we're looking for

• Background in art and design
• At least 1 year of customer support experience servicing US or North American clients
• Excellent written and spoken English with at least a neutral North American accent
• Experience with internet-based products: web hosting, web design, or similar
• Strong project management skills — juggle multiple tasks, hit strict deadlines
• Highly adaptable, goal-driven, detail-oriented, and a genuine team player

Nice to have

• Salesforce
• WordPress
• Digital marketing
• Real estate knowledge

Schedule: Mon–Fri, 9 AM–6 PM PST (night shift PH time)