Direct sales Team lead

Direct sales Team lead DelfinGroup is a Latvian fintech company, part of INDEXO group, offering accessible, straightforward, and customer-oriented financial and circular economy services. We create added value by integrating financial and circular retail services, making them easily accessible both in person and online. Mission of the role: Drive sustainable sales growth in the Direct Sales channel by building a high-performing team, continuously improving sales processes, and ensuring the achievement of ambitious business targets. Outcomes: First 3 months Successfully take over the leadership of the Direct Sales team and daily operations Develop a strong understanding of the company's products, KPIs, and sales processes Implement regular performance reviews and coaching for team members Within 6 months Improve team productivity and sales performance Implement measurable improvements to sales processes Use sales data and performance insights to drive continuous improvement Onwards Build a consistently high-performing and motivated sales team Improve conversion rates and operational efficiency Ensure sustainable achievement of company sales targets Cultural Fit: You will succeed in this role if you: Lead by example and inspire people to perform at their best Use data to make decisions and improve results Stay focused and resilient in a fast-paced environment Continuously look for ways to improve processes and performance Enjoy coaching, developing, and motivating people You may struggle in this role if you: Avoid difficult conversations or accountability Dislike working with KPIs and performance metrics Wait for problems to solve themselves instead of taking initiative Prefer individual contribution over leading and developing a team Evidence of capability: Experience leading a sales, call center, or customer service team Experience recruiting, onboarding, coaching, and developing employees Track record of managing sales performance and KPI achievement Strong analytical skills with the ability to turn sales data into business decisions Proficiency with Microsoft Office; experience with call center platforms (e.g. VCC) is considered an advantage Offered salary for this position is starting from 2600 EUR gross. We Offer: The opportunity to grow and develop with DelfinGroup, a Nasdaq Riga listed company with ambitious expansion plans. A chance to shape real products in a fast-paced fintech environment. A talented and friendly in-house development team. A results-driven culture with trust, and freedom to own your work. We strongly believe in work-life balance, so we offer a hybrid working mode and flexible working hours. Health insurance after the probation period. Monthly contributions to 3rd pension fund at INDEXO from employer side - after probation period. Paid parking next to the office. Regular office snacks, teambuilding activities that are genuinely optional, and training programs tailored to individual needs. Our recruitment process: we have several stages, that consist of Screen call, Predictive Index testing (20 minutes), Technical interview, Culture fit interview, potentially practical task, Reference check. We aim for the best candidate experience, so you have wide view on our company and we both make informed and well thought through hiring and employment decision. If You wish to work in a dynamic environment alongside professionals, submit Your application and join our team! Department Call Centre Direct Sales Locations Riga office Remote status Hybrid Monthly salary €2,600 Employment type Full-time About DelfinGroup DelfinGroup is a Latvian fintech company that offers accessible, simple, and customer-oriented financial and circular economy services. We create added value by integrating financial and circular retail services, making them easily accessible both in-person and online. Here what People of DelfinGroup are saying about us, take a look!