Director, Client Solutions & Delivery

At Assurant, we're seeking a strategic and execution-focused Director, Client Solutions Delivery to lead the design, implementation, and optimization of client solutions that drive growth, enhance customer experiences, and deliver measurable business results. This role serves as a critical bridge between clients and internal teams, translating complex business requirements into scalable solutions while ensuring flawless delivery and long-term success.

As a key leader within our OEM and Connected Living business, you'll collaborate with cross-functional stakeholders across Product, Operations, Technology, Finance, Marketing, Supply Chain, Business Development, and Account Management while partnering with some of the world's most recognized brands.

What Makes Us Different?

At Assurant, you'll have the opportunity to:

• Influence growth strategies and client solutions for major global OEM and retail brands.
• Lead highly visible initiatives that directly impact client satisfaction, retention, and business growth.
• Operate with autonomy while partnering across a large, matrixed organization.
• Help shape innovative programs, launches, and strategic initiatives that support evolving customer needs.
• Work in a remote-friendly environment that values collaboration, flexibility, and results.

What Will Be My Duties and Responsibilities in This Job?

• Lead the development and execution of client solution strategies that align business objectives, client needs, and product priorities.
• Partner directly with clients to understand business challenges, identify opportunities, and design scalable solutions.
• Drive complex client implementations, program launches, enhancements, and solution delivery from design through operational readiness.
• Lead cross-functional teams across Product, Technology, Operations, Marketing, Finance, Supply Chain, and Account Management to ensure seamless execution.
• Develop business cases, scope documents, requirements, solution recommendations, and executive-level communications.
• Manage client relationships and build credibility with senior stakeholders while balancing client expectations with business objectives.
• Monitor program performance, profitability, and key success metrics, implementing improvements as needed.
• Lead and coach team members while influencing numerous matrixed resources across the organization.
• Communicate risks, priorities, decisions, and progress clearly to executives, clients, and business partners.

What Are the Requirements Needed for This Position?

• Bachelor’s degree or equivalent experience.
• 7+ years of experience in client solutions, implementation, program management, and team leadership.
• OEM and/or retail industry experience required.
• Demonstrated success leading large-scale client implementations and cross-functional initiatives.
• Proven consulting, stakeholder management, negotiation, and relationship-building skills.
• Ability to influence across matrixed organizations and drive decisions in fast-paced, ambiguous environments.
• Experience developing scalable solutions and implementation strategies based on client needs.
• Effective executive communication skills with the ability to engage clients, leaders, and cross-functional partners.
• Analytical problem-solving skills with a focus on execution and results.
• Advanced proficiency in Microsoft Teams, Excel, PowerPoint, Word, and Project.

What Other Skills/Experience Would Be Helpful to Have?

• MBA or other advanced degree.
• Experience working in Agile development environments.
• Strong solution design and implementation leadership experience.
• Demonstrated success building consensus among diverse stakeholders and leading through influence.
• Experience with AI-assisted documentation, business process improvement, journey mapping, or operational transformation initiatives.
• Bilingual capabilities may be beneficial.

How Much Should I Expect to Travel?

• This position requires approximately 20% travel based on client, business, implementation, and program needs. Travel may include client meetings, program launches, stakeholder workshops, and strategic planning sessions.

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Job Grade

Pay Range:

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

If there is no posting end date then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.

Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

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Assurant Connections Career Site

This site provides access to current job openings across Assurant for individuals impacted by a recent severance event. It is intended to support your continued career journey by offering visibility into roles that may align with your experience and interests.

All positions listed are open to qualified candidates and follow Assurant’s standard application process. We encourage you to explore available opportunities and apply to roles that match your career goals.