Dutch Speaking Customer Service Agent | Hybrid in Porto (Signing Bonus 1500€)

Job Title: Customer Service Representative – Dutch & English (C1) Project: Diabetes Medical Devices Location: Porto, Portugal (Hybrid Model) About the Role: We are currently looking for customer-focused and solution-driven professionals to join an international team supporting a leading project in the healthcare sector, specifically within diabetes medical devices. This is an excellent opportunity to work in a meaningful environment where your contribution directly impacts users who rely on these devices in their daily lives. As a Customer Service Representative, you will act as the first point of contact for customers, providing support, guidance, and solutions while ensuring a high-quality customer experience. You will work in a multicultural environment with continuous learning opportunities and career growth potential. Key Responsibilities: Provide high-quality customer support via phone, email, and chat channels Assist customers with inquiries related to diabetes medical devices, including basic troubleshooting Handle and resolve customer complaints in a professional and timely manner Accurately document interactions and update internal systems Follow up on ongoing cases to ensure full resolution Maintain a customer-first mindset, ensuring empathy and clarity in all communications Collaborate with internal teams when necessary to resolve more complex cases Profile & Requirements: Fluent in Dutch (C2) Strong command of English (minimum C1) Previous experience in customer service is a plus (not mandatory) Excellent communication and active listening skills Problem-solving mindset with attention to detail Ability to work under pressure and manage multiple tasks Comfortable using digital tools and platforms Availability for rotating shifts in a 24/7 environment Willingness to occasionally work night shifts What We Offer: Salary package x 14 months Monthly allowance: €150 (11 months) Welcome bonus: €1500 (Dutch market) Meal allowance € 160 month Hybrid working model (on-site + remote) Paid training and continuous development Opportunity to work in an international and multicultural environment Career progression opportunities within the company Recruitment Process: Initial screening and candidate presentation Profile validation Completion of the Harver assessment Final interview and offer