Dutch Speaking Luxury Concierge Agent

Take your customer care career to the next level by joining a premium concierge service team in Lisbon. As a Dutch-speaking VIP Concierge, you’ll be the go-to expert for delivering tailored lifestyle services, travel arrangements, and unique experiences to high-end clients. If you’re service-oriented, resourceful, and ready to offer top-tier assistance, we’d love to hear from you. Your responsibilities and impact as a VIP Concierge will include: Managing requests from premium clients via phone, email, and WhatsApp in Dutch/Flemish and English. Coordinating exclusive reservations, event tickets, and travel bookings tailored to client preferences. Providing expert advice on luxury dining, cultural events, and bespoke activities. Handling urgent and complex requests with efficiency, creativity, and discretion. Ensuring an exceptional, personalized experience from first contact to final delivery. Skills, qualifications, and interests needed to succeed in this role: Native-level Dutch/Flemish speaker with strong English skills (B2 or above). Experience in customer service, hospitality, travel, or luxury services is a plus. Strong communicator with a proactive, solution-oriented mindset. Adaptable, detail-oriented, and confident in meeting high expectations. Comfortable using ticketing systems (Salesforce experience is an advantage). What’s in it for you? Permanent contract with a 3-month probation period. 40-hour workweek with rotating shifts between 7:00 AM and 9:00 PM, Monday to Saturday. Gross annual salary: €21,500 paid over 14 months (€1,535.71/month). Attractive quarterly performance bonus (up to €2,792/year). Hybrid work model after 3 months. Meal voucher card (€8/day net). €30 monthly transport allowance. Full health insurance coverage (including dental and optical) after 6 months. Office located in central Lisbon. Access to exclusive travel and hospitality perks. About the Company You’ll be joining a global leader in premium concierge and lifestyle management services, trusted by luxury brands, financial institutions, and exclusive membership programs worldwide. The company specializes in providing exceptional, personalized support to high-value clients, from securing last-minute event tickets to arranging once-in-a-lifetime travel experiences, all delivered with discretion, creativity, and the highest level of service.