EMEA Tax Manager

Job Description

EMEA Tax Manager

Location: Ireland | Individual Contributor | Reports to: EMEA Tax Director

Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating that ambition by building products rooted in AI, automation, and intelligent customer experiences, because behind every interaction lies an opportunity to make a human connection.

We’re seeking an EMEA Tax Manager to help run and scale our regional tax function. In this role, you’ll help Zendesk grow responsibly by ensuring strong tax compliance, reporting, governance, and planning across EMEA - while bringing practical, technology-enabled ways of working to a complex and evolving tax landscape.

What you’ll be doing

• Lead EMEA corporate tax compliance, reporting, and governance, coordinating internal partners and external advisers to deliver accurate, timely filings and documentation.
• Manage R&D tax-credit claims in Ireland, Poland, and Portugal, and assess eligibility for incentives and credits in other EMEA jurisdictions.
• Lead regional tax-accounting activities, including provision inputs and cash-tax planning, in partnership with the global Tax team and teams across Finance.
• Monitor the Group’s transfer-pricing framework across EMEA and advise on cross-border transactions and related tax matters.
• Support EMEA Pillar Two, Country-by-Country Reporting, and public CbCR processes, including data collection, analysis, and documentation.
• Lead the response to tax authority enquiries, manage the tax audit process and assess any potential risks or exposures.
• Review and lead workstreams relating to indirect tax matters, including responses to changing tax requirements such as e-invoicing.
• Lead tax workstreams for acquisitions, entity restructurings, cash repatriation, and other strategic projects.
• Strengthen tax controls, documentation, data quality, and operational processes; identify and implement opportunities to use automation and AI to improve efficiency and insight.

What you bring to the role

• Deep technical judgment across corporate and international tax, with the ability to turn complex or non-routine issues into clear, practical recommendations.
• Experience managing multi-country EMEA tax workstreams, external advisers, and deadlines in a fast-moving multinational environment.
• Strong working knowledge of Irish taxes, with practical exposure to tax accounting, transfer pricing, indirect tax, tax audits, and cross-border reporting requirements.
• A collaborative approach and the ability to build trusted partnerships with senior stakeholders across Tax, Accounting, Legal, Treasury, and the wider Finance organization.
• Strong analytical, spreadsheet, and financial-systems skills, with a focus on improving data quality and creating scalable processes.
• Comfort using AI-enabled tools and automation to improve the speed and quality of tax work. You validate outputs, understand AI’s limitations and risks, and use approved tools responsibly to protect sensitive company and customer information.
• Clear communication, sound planning and follow-through, high attention to detail, and a practical, self-directed approach.

Basic Qualifications

• 7+ years of corporate or international tax experience, including 3+ years in-house or in industry supporting a multinational organization across multiple EMEA jurisdictions.
• AITI/CTA qualification, or an equivalent professional tax qualification with substantial corporate and international tax expertise.
• Demonstrated experience with corporate tax compliance and reporting, including managing external advisers and statutory deadlines.
• Experience supporting tax accounting/provision processes, transfer pricing, and cross-border tax matters.
• Experience using spreadsheets, tax technology, or workflow tools to improve the accuracy, efficiency, and control of tax processes.

Preferred Qualifications

• Experience in a Big Four firm before moving in-house.
• Experience with R&D tax-credit claims, particularly in Ireland, Poland, and/or Portugal.
• Knowledge of Pillar Two, Country-by-Country Reporting, public CbCR, and evolving e-invoicing requirements.
• Experience supporting tax due diligence, M&A integration, entity restructurings, or cash-repatriation projects.
• Experience evaluating or applying AI and automation in tax workflows, with appropriate review, confidentiality, and data-security controls.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

About Us

Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections.

Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers.

More meaningful moments. Fewer Zoom calls.

What’s it like to work here? Our offices reflect the global cities we call home, and have spaces for collaboration, quiet, and events.

With our hybrid approach, you’ll experience flexibility and connection, collaboration, and learning with your team.

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