ERP Supply Chain Systems Associate

Thank you for considering a career at Bon Secours Mercy Health!





Scheduled Weekly Hours:

40



Work Shift:

9pm to 6am (Philippines)



Job summary

The Supply Chain Systems Associate is responsible for daily administration, configuration, and operational support of the non-acute ERP system used across multiple facilities. This role ensures system functionality, accurate master data setup, user access management, and effective utilization of ERP tools to support procurement, item management, contract activation, and supply chain operations. The Associate serves as a key technical resource for end users, partners with supply chain teams, supports contract implementations, and maintains system controls, documentation, and reporting essential for non-acute purchasing workflows.

Essential functions

• ​​ Maintain the ERP Item Master and Supplier Master, ensuring data accuracy, completeness, and alignment with established standards and the Workday Supplier Master.
• Administer ERP user accounts—creating, modifying, inactivating users, managing passwords, and monitoring system access and utilization.
• Support contract and vendor price updates by loading applicable contract data into the ERP and coordinating with sourcing on conversions and new implementations.
• Serve as a primary support resource for procurement and non-acute end users by resolving system-related issues, data discrepancies, and purchase workflow questions.
• Maintain standard operating procedures (SOPs) related to ERP daily operations, system controls, and data maintenance processes.
• Provide end-user training and maintain training documentation; support a self-service training model and promote effective system utilization.
• Manage ERP help desk operations, including ticket triage, troubleshooting, documentation, and escalation as necessary.
• Collaborate with pharmacy procurement and non-acute supply chain teams on drug-related item setup and maintenance within the ERP.
• Coordinate location and account setups, ensuring accurate facility, department, and purchasing hierarchy data.
• Analyze operational reports (e.g., unreceived orders, utilization metrics) and recommend improvements to enhance system performance and user efficiency.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Education

• Bachelor’s degree in IT, business, supply chain or related discipline (required)

Experience

• 2 years experience in working with Supply Chain ERP applications​(required)
• Prior experience as a Buyer, Technician, Materials Management System Administrator or Manager within a health care setting (preferred)

Skills and abilities

• MS Office product
• Healthcare terminology and supply product usage
• Reporting principles and analytics
• ERP system administration and usage
• Item and Supplier Master experience
• Familiar with ERP operations and medical practice support





As a Bon Secours Mercy Health associate, you’re part of a Mission that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Comprehensive HMO medical coverage, retirement plan and group life and accident insurance

• One-time Work From Home allowance, connectivity allowance, wellness allowance and role-specific allowances

• Paid vacation and sick leave

• Government-mandated benefits: SSS, PhilHealth and Pag-IBIG contributions

• Flexible working model with hybrid, onsite or virtual arrangements (based on role and business need)

• Mission-driven culture events, community outreach and service opportunities

• Learning and development programs, mentorship and clear career growth pathways

• Modern, collaborative office spaces and regular engagement and culture-building activities

Benefits may vary based on employment terms and role.





Department:

Supply Chain - ERP & Technology - BSMH Global Business Systems



It is our policy to comply with all applicable Philippine labor laws and regulations and to uphold equal employment opportunity in all aspects of recruitment and employment.

All applicants will be considered for employment based on merit, qualifications, and business requirements, without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity or expression, civil status, age, disability, genetic information, nationality, or any other status protected under Philippine law.

We are committed to providing an inclusive workplace free from unlawful discrimination and harassment.

If you are a person with a disability and require reasonable accommodation as part of the application or selection process, please contact the Talent Acquisition Team at mnl.recruitment@bsmhealth.org. We will work with you to provide appropriate assistance in accordance with applicable laws and company policy.