Experience Design Team Leader - 3 Months - Remote - Octopus by RTG

About The Role

We are looking for an experienced Experience Design Team Leader to define and own the end-to-end customer experience architecture across the company's service ecosystem, shaping the future-state ecosystem experience architecture and blueprint.

Roles And Responsibilities

• Define the future-state ecosystem experience architecture and blueprint
• Define and own the end-to-end customer experience architecture across the company's service ecosystem
• Design connected service ecosystems rather than standalone touchpoints
• Apply expertise in service blueprints, design systems, journey architecture, prioritization frameworks, and implementation planning
• Lead workshops, align cross-functional stakeholders, coach a design team, and translate customer insights into scalable operating models and experience standards
  
  

Requirements

• 8-12 years of experience in Service Design, Experience Design, Customer Experience, Retail, Hospitality, Aviation, or other multi-site consumer environments
• Strong expertise in service blueprints, design systems, journey architecture, prioritization frameworks, and implementation planning
• Exceptional facilitation skills, with the ability to lead workshops, align cross-functional stakeholders, coach a design team, and translate customer insights into scalable operating models and experience standards
• Preferred backgrounds include Service Design Lead, Experience Design Manager, CX Architecture Lead, or Innovation & Experience Transformation Lead roles within large consumer-facing organizations