Field Service Dispatcher with German

Expect more. Connect more. Be more at Diebold Nixdorf.
Join a global leader transforming how people bank and shop. As a partner to top financial institutions and retailers, we connect millions of consumers to commerce every day.

Location: Warsaw (hybrid mode with 3 days working at the office)

As Field Service Dispatcher, you’ll be the go-to link between customers, field teams, and internal operations. You’ll coordinate appointments, monitor schedules, and keep everything running smoothly. From managing job pools and optimizing routes to dispatching technicians and ensuring SLAs, you’ll make sure every commitment is met efficiently. Your role is all about smart scheduling, quick problem-solving, and delivering exceptional customer experience.

Responsibilities:

• Support dispatch operations for your assigned region
• Monitor technician status and schedules to keep jobs on track
• Manage job pools, fill gaps, and reassign work to meet customer commitments
• Optimize routes for efficiency and on-time performance
• Handle appointment confirmations, rescheduling, and customer inquiries
• Update calendars and adjust assignments based on skills and priorities
• Anticipate obstacles and find prompt solutions
• Collaborate with your team and share feedback for continuous improvement.

• Education or equivalent practical experience
• 2–4 years of experience in Field Service Dispatch or a similar role. Candidates with a background in customer service or administrative support are also encouraged to apply. Dispatching experience is preferred but not mandatory.
• Strong communication skills in German language, plus solid English.

We offer:

• Contract of Employment
• Private Medical Care
• Cafeteria Program
• Multisport Card
• Life Insurance
• Hybrid Work Model (if applicable)
• 26 Days Annual Leave Regardless of Seniority
• Learning & Development (8,000+ Trainings)
• Career Growth Opportunities
• International & Multicultural Environment
• Foreign Language Use
• Employee Assistance Program
• Employee Referral Program
• Supportive & Inclusive Culture.

Pay Transparency Statement
The monthly base salary range for this position is between 6,900.00 PLN Gross to 9,200.00 PLN Gross.
Actual compensation will depend on factors such as qualifications, skills, competencies, geographic location, and relevant experience. Certain roles may include additional components beyond base salary, such as incentive opportunities or other forms of variable compensation. Details of any such components will be discussed during the interview process and will be governed by the applicable plan documents.