German-Speaking Customer Advisor – Hybrid

Are you a customer-focused professional fluent in German and based in Bucharest? We are seeking a German-Speaking Customer Advisor to join our team in Bucharest, Romania . In this role, you will handle customer interactions across phone, email, and live chat, serving as a trusted advisor to provide high-quality service, resolve inquiries, and introduce relevant product upgrades. This position features a hybrid work model with fixed weekend days off and a complete financial package. Key Responsibilities Customer Support: Manage inbound phone, email, and live-chat interactions in German, ensuring empathetic, patient, and solution-oriented service. CRM & Documentation: Accurately document all customer interactions, account modifications, and requests using internal CRM tools. Problem Resolution: Collaborate with internal teams to troubleshoot and escalate complex customer inquiries effectively. Upselling & Cross-Selling: Identify customer needs during interactions to recommend relevant additional products or services. Requirements & Profile Needed Languages: Advanced/C1–C2 German (written and spoken) + minimum B2 English for internal communication. Location (Mandatory): Only local candidates residing in/around Bucharest allowed (must be able to commute to the District 4 office 3 days per week). Skills: Excellent communication, active-listening skills, and proficiency in MS Office/standard computer tools. Experience: Prior customer service experience with phone, email, or chat handling is highly valued. Mindset: Proactive, empathetic, and comfortable with performance-based upselling. Work Schedule & Hybrid Model Contract: Full-time, Permanent Contract. Shift Schedule: Monday to Friday | 09:00 AM – 06:00 PM ( Fixed weekends off ). Hybrid Setup: 3 Days On-Site: Monday to Wednesday (District 4 office). 2 Days Remote (WFH): Thursday and Friday. Training: 1 week of paid onboarding (Monday–Friday | 10:00 AM – 05:00 PM). Compensation & Package Highlights Fixed Net Salary: Competitive monthly base net salary. Work Setup Allowance: Monthly net allowance to cover remote working and setup expenses. Meal Vouchers: Daily meal allowance loaded monthly onto a Pluxee payment card. Bonus Potential: Performance bonuses tied directly to CSAT and service quality KPIs. Sales Incentives: Additional earning opportunities through cross-selling and upselling achievements. Overtime Coverage: Weekend and overtime shifts are rare and compensated at a premium rate.