Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.
As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.
We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.
If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.
Let’s build what’s next, together.


What this role is all about
As a Global Account Manager, you play a key role in building and growing long-term partnerships with Infobip’s strategic clients and partners. You are responsible for ensuring high service quality, commercial growth, and stability across assigned accounts, while acting as a trusted partner who understands both client needs and Infobip’s portfolio. Working closely with cross-functional teams, you help shape tailored strategies that drive sustainable revenue and value for both sides.
What you’ll do
Maintain strong, long-term relationships with strategic clients and partners, ensuring service quality, stability, and trust
Analyze, develop, and implement sales and procurement strategies for strategic clients, identifying opportunities for expansion across traffic, destinations, products, and services
Own gross profit and revenue growth for assigned clients by proactively identifying growth opportunities and optimizing commercial performance
Monitor service usage and partner activities to ensure optimal traffic delivery, service quality, and alignment with agreed objectives
Provide regular, structured reporting on activities, results, partner performance, progress, and customer feedback, maintaining accurate records of interactions
Collaborate closely with internal teams and management to ensure service stability, identify new client needs, and implement partner-specific strategic plans
Track market and industry trends, share insights internally, and apply best practices to improve client engagement and decision-making
What makes you a strong fit
Experience managing strategic or global client accounts with responsibility for revenue and commercial performance
Strong analytical skills, with the ability to identify growth opportunities and translate them into actionable strategies
Proven ability to manage complex stakeholder relationships and coordinate across multiple internal teams
Experience with regular reporting, performance tracking, and maintaining accurate client and partner records
Strong communication and presentation skills, with the ability to confidently present products, services, and strategic plans
A collaborative mindset, comfortable sharing knowledge and working across departments in a global environment
Fluent in English, both spoken and written
Diversity drives connection
Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.
No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.
Read more about our hiring process.
Please be aware that Infobip processes job applications only through our official platform Workday. Applications submitted via other third-party platforms are not reviewed or processed by Infobip.

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