Head of Operations (IMTO/ Cross-border payment experience required)

Job Title: Head of Operations

Work mode: Hybrid

Location: Lagos Island, Nigeria (Hybrid)

Starting Salary: N1,500,000 net monthly + other benefits.

Our client, a startup licensed International Money Transfer Operator (IMTO) is seeking an experienced Head of Operations to oversee and optimise its payment operations, drive efficiency, and support business growth.

Key Responsibilities

* Oversee end-to-end cross-border payment operations, including transaction processing, settlements, and reconciliations.

* Manage relationships with banking partners, payment service providers, and other key stakeholders.

* Monitor operational performance, resolve transaction issues, and improve turnaround times.

* Work closely with Compliance, Technology, Product, Finance, and Customer Service teams to ensure seamless operations.

* Identify operational risks, streamline workflows, and implement scalable processes.

* Lead the operations team and drive performance against agreed KPIs.

Key Requirements

* 7 years' relevant experience in operations, preferably within cross-border payments, fintech, or international money transfers.

* Proven experience managing payment operations, settlements, reconciliations, and financial service providers.

* Strong understanding of international payment flows, AML/ KYC requirements, and operational risk management.

* Demonstrated leadership, analytical, problem-solving, and process improvement skills.

* Experience working in a startup or high-growth fintech environment is an advantage.

Interested candidates with demonstrable cross-border

payments experience should submit their CV for consideration via hr@fmragency.com and https://bit.ly/Fmragency2