Head of Service Management

Role Description The Head of Service Management is a part-time remote role responsible for overseeing the quality, efficiency, and consistency of clinical and support services. In this position, the individual will lead service delivery planning, define and monitor service standards, and coordinate with clinical and administrative teams to ensure smooth operations. Daily activities include managing service performance metrics, handling escalated service issues, and aligning service processes with patient care goals and organizational policies. The role involves working closely with leadership on budgeting and resource allocation, optimizing workflows, and supporting change initiatives that enhance patient and staff experience. The Head of Service Management will also collaborate with IT and operations to ensure that systems, tools, and procedures effectively support service delivery.

Qualifications

• Proven skills in Team Leadership and Operations Management to guide multidisciplinary teams and coordinate service activities.
• Experience in Service Delivery and IT Service Management to design, implement, and monitor consistent and reliable services.
• Competence in Budgeting and resource planning to manage costs, allocate resources, and support sustainable operations.
• Strong communication, stakeholder management, and problem-solving skills to address service issues and drive continuous improvement.
• Background in healthcare, clinic operations, or related service environments is highly beneficial.
• Bachelor’s degree in Business Administration, Healthcare Management, IT Management, or a related field; advanced credentials are an advantage.
• Ability to work effectively in a remote, part-time capacity, demonstrating self-organization, accountability, and collaboration with on-site teams.