Customer Service Managr / Store Managr / Customer Service Supervisor

Role Description This part-time hybrid role is based in Abu Dhabi Emirate, United Arab Emirates, with a mix of on-site work at the store and some work-from-home flexibility. The Customer Service Manager / Store Manager / Customer Service Supervisor is responsible for overseeing daily store operations, ensuring excellent customer service, and maintaining a safe, organized retail environment. Typical responsibilities include supervising front-line staff, managing schedules, monitoring store presentation, and supporting customers with inquiries, complaints, and service requests. The role also involves tracking key performance indicators related to customer satisfaction, implementing loss prevention procedures, and collaborating with management on process improvements and promotional activities. The individual will be expected to handle escalated customer issues, coordinate with other departments, and ensure that company policies and standards are consistently applied.
Qualifications

• Customer-focused skills, including Customer Service and Customer Satisfaction, with the ability to handle inquiries, resolve issues, and build long-term relationships.
• Strong Communication skills for clear, professional interaction with customers, team members, and management, both in person and through digital channels.
• Store Management capabilities, including staff supervision, shift planning, merchandising oversight, and basic reporting on daily operations.
• Retail Loss Prevention skills to help safeguard inventory, enforce security procedures, and promote compliance with company policies.
• Experience in retail, customer service, or supervisory roles, preferably in a store or service-focused environment.
• Ability to work effectively in a hybrid setting, demonstrating self-management, reliability, and strong organizational skills.
• Proficiency with common point-of-sale (POS) systems and basic office software (e.g., email, spreadsheets, and documentation tools).
• High school diploma or equivalent; vocational training or further education in business, retail management, or a related field is an advantage.
• Strong problem-solving skills, attention to detail, and the ability to remain calm and professional in high-pressure situations.