Health Informatics Solution Coordinator Lead

As a Lead Health Informatics Solutions Coordinator, you will be responsible for operational support to technical assistance programs of national scope. You will work collaboratively with all entities involved in the program in the design and development of products or services to support contract deliverables. In addition, you may assist management in leading a team by assigning and reviewing tasks, developing processes, and coaching and training staff for the successful completion of the program.

Operational Support:

Ensure programs meet and exceed expectations by overseeing program activities, timeliness, and internal quality control standards

Communicate efficiently and effectively to project team

Provide direction to internal team and/or project team, providing continual status reports and resolving issues in a timely manner

Utilize knowledge and expertise to research and resolve issues in a timely manner to the customer’s satisfaction

Documentation:

Create, update, and review documentation and provide input for clarification and detail, ensuring information is accurate, thorough, and follows established processes and compliance requirements (i.e. 508 compliance standards)

Provide final review of documents prior to Manager review and approval

Ensure documentation is distributed to team members, end users, and/or customers in a timely manner

Client Management:

Perform client needs analysis and assessment

Manage client expectations and relationships

Ensure programs and services meet and exceed client expectations by overseeing daily activities

Interact with customers and partners, including other contractors, to ensure successful completion of tasks

Coordinate with managers to ensure positive client relationships and that expectations align with contract specific requirements

Four-year degree in business, Information Systems, health care, and/or equivalent training and/or experience; 7-10 years’ experience in related field

Demonstrated experience in health informatics or portfolio oversight

2-3 years’ client/customer management experience managing and owning client expectations and relationships

3-5 years’ experience leading professional or support staff

Demonstrated experience with a health-related system and/or corporate systems

Advanced knowledge and experience working with Windows, all Microsoft Office products, and other PC-based software products

Intermediate knowledge and experience working with database applications, data trending/graphics and reporting tools.

Intermediate knowledge and experience with data collection techniques, basic data analysis and graphic representation of data

Active Enterprise User Administration (EUA) ID: As a CMS Contractor employee requiring routine access to a CMS federally controlled information system, this position requires establishing an Identity and Credentialing Tool (ICT) account and obtaining a EUA ID

• If you do not currently hold an active EUA ID, you must complete the required training and obtain the EUA ID. Failure to obtain the EUA ID within this timeframe may result in the termination of employment
• Positions working on specific contracts may require U.S. Citizenship

Experience working with CMS and/or other federal agencies preferred

Experience working on CMMI alternative payment models preferred

Experience with CMS systems such as 4i, ServiceNow, ISP systems, CMS Confluence systems

Telligen is one of the most respected population health management organizations in the country. We offer clinical, analytical, and technical expertise to support local, Tribal, and national partners, state and federal government programs, and employers and health plans.

Over our 50-year history, health care has evolved - and so have we. What hasn't changed is our deep commitment to those we serve. Our success is built on our ability to adapt, respond to client needs and deliver innovative, mission-driven solutions.

Our business is our people and we’re seeking talented individuals who share our passion and are ready to take ownership, make an impact and help shape the future of health.

We’re on a mission to transform lives and economies by improving health.

Ownership: As a 100% employee-owned company, our employee-owners drive our business and share in our success.

Community: We show up - for our clients, our communities and each other. Being a responsible corporate partner is part of who we are.

Ingenuity: We value bold ideas and calculated risks. Innovation thrives when we challenge the status quo and listen to diverse perspectives.

Integrity: We foster a respectful, inclusive, and collaborative environment built on trust and excellence.

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