Help Desk Engineer

Role Description The Help Desk Engineer at CAREER PRO 1 will provide remote technical support to end users in a part-time capacity, responding to help desk tickets, emails, and calls. This role includes diagnosing and resolving issues related to computer hardware, printers, and basic software applications, as well as guiding users through step-by-step solutions. The Help Desk Engineer will document incidents, maintain accurate records of support activities, and escalate complex issues to higher-level support when needed. The role also involves monitoring system performance, following established support procedures, and contributing to continuous improvement of support processes.
Qualifications

• Strong Technical Support and Help Desk Support skills for assisting end users and resolving service requests.
• Proficient Troubleshooting abilities to identify, analyze, and resolve hardware and basic software issues.
• Hands-on experience with Computer Hardware, including desktops, laptops, and peripherals.
• Knowledge of Printer Support, including installation, configuration, and resolving connectivity and print quality issues.
• Familiarity with common operating systems (e.g., Windows, macOS) and basic network concepts.
• Clear and professional communication skills, with the ability to explain technical information in user-friendly terms.
• Strong organizational skills, attention to detail, and ability to manage multiple support requests in a remote environment.
• Prior experience in a help desk or IT support role preferred; relevant technical certifications (e.g., CompTIA A+) are a plus.