Helpdesk Executiv / Service Desk Executive / Technical Support Executiv

Role Description The Director at LegaSea Social will lead overall agency strategy, client relationships, and cross-functional creative and performance teams to ensure high-quality delivery across all projects. Responsibilities include shaping brand positioning and digital roadmaps for clients, guiding content and AI-led visual initiatives, reviewing major campaigns, and ensuring alignment between creative output, performance metrics, and business objectives. The Director will oversee team workflows, mentor team members, manage key accounts, and coordinate with leadership on growth plans, resourcing, and process improvements. This is a full-time, hybrid role based in Navi Mumbai, with the expectation of regular in-office collaboration and some work-from-home flexibility. The Director will also play a key role in new business pitches, partnership opportunities, and continuous improvement of agency standards and culture.

Qualifications

• Demonstrated experience in agency or brand leadership, with a strong background in digital marketing, creative strategy, or integrated communications.
• Proven ability to manage cross-functional teams, including creative, strategy, performance, and account management, while fostering a collaborative and inclusive environment.
• Track record of building and maintaining senior-level client relationships, driving strategic roadmaps, and delivering measurable business outcomes.
• Strong skills in campaign planning, content direction, and performance analysis; familiarity with AI-led creative tools and data-driven decision-making is an advantage.
• Excellent communication, presentation, and negotiation skills, with the ability to simplify complex ideas and align diverse stakeholders.
• Comfort working in a hybrid setup in Navi Mumbai, with the ability to manage time, prioritize multiple projects, and adapt to evolving client needs.
• Bachelor’s or master’s degree in Marketing, Communications, Business, Media, or a related field, or equivalent practical experience.
• Experience in scaling teams, implementing processes, and contributing to agency growth and culture will be highly beneficial.