HR Manager

The role

As HR Manager at Dyad, you will own the people function and shape how we attract, develop and keep great people as we grow. You will be the company's lead on people matters: a trusted adviser to managers and the leadership team, and the owner of our People Plan.

This is a hands-on role, but not a purely administrative one. Day-to-day HR administration such as payroll inputs, benefits administration and onboarding logistics will be supported by our Operations Manager, so your time goes on the work that makes the biggest difference: employee experience, manager capability, performance and development, reward and employee relations.

We have the foundations in place, including Personio as our HRIS and applicant tracking system. Your job is to build on them. You will turn employee feedback into a clear plan, design the processes and policies we need to scale past 100 people, and help us build a high-performing culture as we move into new markets.

We work in a regulated environment. We hold the NHS Data Security and Protection Toolkit (DSPT), operate under DCB0129 (the NHS clinical safety standard for health IT), and are working towards ISO 27001 certification. HR controls such as screening, training records and joiner, mover and leaver processes form part of our evidence, so you will work closely with our Head of Regulatory to design HR processes that are compliant from the start.

Reporting to: VP Business Operations, dotted line to the CEO

Direct reports: None at present.

This is a full-time position on a hybrid basis, with a minimum of three days per week in our London office near Chancery Lane.

Core Responsibilities

• People strategy Own and deliver the People Plan, agreed with the leadership team and budgeted with Finance. Advise the VP Business Operations and CEO on organisational design, workforce planning and senior appointments.
• Employee experience and culture Measure and improve how people experience working at Dyad, from first contact to long tenure. Run regular engagement surveys and listening sessions, turn the findings into action, and report progress to the leadership team.
• Manager capability Coach and support managers to lead well. Build practical tools and training on objective setting, one-to-ones, feedback and difficult conversations.
• Performance and development Own our performance review cycle, objectives framework and probation process. Design learning and development, career paths and progression frameworks so people can grow with the company.
• Reward and recognition Review pay, benefits and recognition against the market. Build a fair, transparent approach to reward that supports retention, working with Finance on costs.
• Employee relations Be the first point of expert advice on employee relations. Handle absence, capability, disciplinary and grievance matters fairly and in line with UK employment law and ACAS guidance.
• Recruitment and onboarding Own a consistent, inclusive hiring process: role sign-off, structured interviews, scorecards and candidate experience. Partner with hiring managers, who own their hiring decisions, and make sure new joiners are set up to succeed from day one.
• Policy and compliance Keep HR policies current and compliant, including right to work and sponsor licence duties. Design HR controls with our Head of Regulatory so they meet ISO 27001 and quality management requirements, and keep mandatory training on track.
• People data and systems Own Personio as our HR system and source of people data. Make it the trigger for joiner, mover and leaver changes with IT Operations, and use people data to spot trends in retention, absence and engagement
  
  

What Success Looks Like

In your first 6 months, we'd expect you to:

• Agree the People Plan with the leadership team and start delivering it.
• Run an engagement survey, share the results with the company and act on them.
• Put in place a consistent performance review and probation process that managers use.
• Make Personio the trigger for joiner, mover and leaver changes, with HR controls ready for our ISO 27001 audit.
  
  

Requirements

Must-have:

• Significant generalist HR experience, including time as the lead HR professional in a growing business.
• CIPD Level 5 qualification or above, or equivalent experience.
• Strong, up-to-date knowledge of UK employment law and a track record of handling employee relations cases fairly and confidently.
• Experience designing and running people processes such as performance reviews, engagement surveys, probation and learning and development.
• Confidence advising and challenging managers and senior leaders, and coaching them to lead well.
• Comfortable using data to understand people trends and make a case for change.
• Hands-on experience of an HRIS, and the ability to design processes in it rather than just use it.
• Discretion and integrity. You will handle highly confidential information, we are a business built on trust.
• A practical, proactive approach and the ability to thrive in a fast-paced scale-up.
  
  

Nice-to-have:

• Experience in health tech, healthcare or another regulated environment.
• Experience supporting ISO 27001 or a quality management system.
• Experience with Personio.
• Experience managing a UK sponsor licence.
• Experience scaling a people function from around 50 to 150 employees.
  
  

Our hiring process

• Introductory screening interview (30 minutes).
• Interview with the VP Business Operations and a member of the Senior Management Team.
• Case discussion based on a realistic people scenario, followed by a conversation with the CEO.
• Offer.
  
  

Please let us know if you need any adjustments at any stage of the process.

Benefits

• Competitive salary and company Pension
• 25 days of paid annual leave (pro-rata)
• A fun and flexible hybrid working environment
• Access to our Employee Assistance Programme - Health Assured
  
  

A modern, dog-friendly office located near Chancery Lane with free drinks

Dyad is an equal opportunities employer. We welcome applications from everyone and value the diverse perspectives people bring to our work.

About Us

Dyad's mission is to improve the delivery and efficiency of healthcare.

We are building a platform to model and manage the flow of information within healthcare organisations, improving outcomes for patients, payers, and healthcare providers. We believe data handling in current healthcare systems is needlessly complex and disconnected, leading to isolated and inefficient decision making. To showcase how this technology can advance the delivery of healthcare and improve lives, we build and deploy products for healthcare providers and payers into the UK and US markets.

Dyad is a fast-growing, Series A-funded health tech company with a team of more than 70 people. We are expanding quickly as we grow from primary care into NHS secondary care and new international markets. We are passionate about technology and its applications in worthwhile ventures. New joiners will have a significant impact on the direction of the company, as well as our culture.

Our products

Dyad's Platform: Dyad's products are founded upon our Semantic AI platform, which enables payers and providers to access cutting-edge AI capabilities for their own use cases and applications. Our partners either use the platform APIs directly or work with us to develop applications for their use cases. In addition to our core platform, Dyad develops a suite of products for healthcare operations, including:

• BetterLetter, our AI tool helping practices decrease their admin burden in processing clinical letters. We use this to reduce staff time spent identifying codes to be applied to the record as well as suggesting follow-up tasks and workflow optimisations. BetterLetter helps providers save time, save cost, improve performance under audit and build staffing resilience.