HR Operations & Credentialing Specialist

Role Summary

We are hiring an HR & Credentialing Coordinator to work full time with one of our US healthcare clients.

You will own employee credentialing and HR records, set up new hires, and keep every file current and audit-ready. You will also help move records into new systems and write down how HR work gets done.

This role is a great fit if you like clean records and clear deadlines, and want to be the person everyone relies on to know who is cleared to work.

About Outsentia

Outsentia places trained analytical and back-office staff with financial services, market research, and alternative data firms.

Outsentia Health is a separate brand serving independent and physician-owned medical and dental practices with HIPAA-certified remote staff.

Our talent is office-based in Pakistan, Colombia, and other South Asia and LatAm markets. You will work from our office in Pakistan as a dedicated, full-time member of the client's team.

What You'll Own

Credentialing & Compliance

• Keep credentialing files current for all staff including licenses, certifications, and required documents
• Track expiration dates and follow up proactively before anything lapses
• Audit employee files for missing, expired, or inconsistent documents
• Flag anyone who is not cleared to work so scheduling can plan around it
• Keep files organized and audit-ready at all times
• Handle all employee information under HIPAA rules

New Hires & Employee Records

• Run day-to-day HR, onboarding, credentialing, and employee-record workflows in AlayaCare independently
• Coordinate post-offer onboarding and track each candidate through every required step
• Prepare and track offer letters and new-hire documents including e-signatures
• Coordinate I-9 and E-Verify, background checks, drug screens, and health requirements
• Schedule orientation, required training, and pre-employment appointments
• Set up new employees in HR, scheduling, and payroll systems
• Keep employee data matching across systems
• Answer routine employee HR questions and handle HR correspondence

Records Migration & Reporting

• Move paper and legacy HR files into new systems accurately
• Maintain HR trackers, checklists, reports, and electronic files
• Keep a simple tracker so everyone can see what is done and what is left
• Report HR metrics including time to onboard, turnover, retention, and attendance
• Flag stalled candidates, delays, and compliance gaps to the US HR lead with a recommendation

Benefits & Leave Administration

• Administer benefits and leave paperwork, enrollment data, and tracking
• Answer routine employee HR questions related to benefits and leave

HR Process & Documentation

• Write clear step-by-step guides for every HR task you own
• Draft updates to policies, procedures, and forms for US approval
• Help update HR procedures as systems change
• Suggest ways to cut repeat work

Required Qualifications

• 2–5 years in U.S. healthcare HR operations or credentialing
• Hands-on AlayaCare proficiency required
• Experience with credentialing or employee records for a U.S. healthcare employer
• Detail-oriented and persistent in following up
• Clear written and spoken English
• Strong attention to detail and follow-through
• Comfortable with Microsoft 365, Teams, and Excel
• Willing to complete HIPAA training before starting
• Hybrid, 3 days per week in office, 2 days remote
• Self-directed — you will be given goals, context, and access, and trusted to follow through
• Comfortable in a fast-changing environment

Growth
This role grows over time into owning HR reporting, benefits and leave administration end to end, and training a second coordinator if onboarding volume requires one.

Working Arrangement

• Location: Pakistan

• Schedule: Hybrid, 3 days per week in the office, 2 days remote

• Hours: US business hours

• Type: Full time

• Reports to: Client leadership