HR Operations Manager, Sani Resort

About Us

At Sani/Ikos Group, we own and operate 13 multi-award-winning luxury beachfront resorts across Greece and Spain. We are actively redefining premium hospitality globally and as we rapidly expand our portfolio with major new developments, we are looking for sharp, ambitious talent to join our corporate team.

We are seeking passionate individuals who are ready to shape the future of our dynamic organization. We know that our people are our power, and we ensure every individual in our team achieves their maximum professional potential. We foster a culture where you can truly be your authentic self, celebrating your uniqueness and empowering you to be creative and bold. Join a positive, inclusive workplace committed to providing unparalleled training and accelerated growth opportunities.

Main Responsibilities

The HR Operations Manager is responsible for leading and governing the HR Operations function at property level, ensuring operational readiness, compliance, data integrity, and consistent service delivery across the employee lifecycle. The role acts as the operational backbone of HR, translating HR strategy and policies into effective execution on the ground, while managing HR Operations, Talent Acquisition Operations and (where applicable) Compensation & Benefits execution.

The HR Operations Manager ensures that all HR operational processes are scalable, ready and fit for high‑volume, seasonal environments, serving as the primary escalation point for complex HR Operations matters and supporting the Property HR Senior Manager with data, insights and operational stability throughout the year.

1. HR Operations Leadership & Team Management

• Lead, coordinate and supervise the HR Operations team, including HR Ops Specialists, and TA Ops Specialist.
• Set priorities, allocate workload and ensure effective coverage during peak seasonal periods.
• Define and monitor performance indicators for HR Operations (timeliness, data quality, compliance, service levels) in collaboration with the HR Senior Manager.
• Provide day‑to‑day guidance, coaching and quality control to ensure consistent execution of HR Operations processes.
• Act as the primary point of contact for hotel management on HR Ops and compliance matters before escalation to the Property HR Senior Manager.

2. HR Operations Process Ownership & Execution Governance

• Own and govern the full HR Operations lifecycle at property level, from pre‑boarding and onboarding (documentation collection and validation, Pylon profile creation, contract creation and final paperwork submissions to governmental e-platforms) and off‑boarding.
• Ensure accurate and timely execution of contracts, documentation, system registrations and statutory submissions in line with legal and Group standards.
• Oversee the quality, consistency and timeliness of HR administrative execution, ensuring SOP adherence and audit readiness at all times.
• Responsible for the full management, data entry and monitoring of the HRMIS file which functions as a key bridge between HR systems and the General Managers’ financial budgeting files and is the de facto data warehouse for all Recruitment-related Reports.
• Continuously review HR Operations workflows to identify risks, inefficiencies and opportunities for improvement.

3. Compliance Leadership & Regulatory Oversight

• Act as the property‑level owner for the HoDs for labour law compliance, ERGANI submissions, statutory reporting and internal HR governance together with the property HR Senior Manager.
• Provide operational guidance to managers on disciplinary procedures, documentation standards and compliant handling of employee relations cases.
• Coordinate with Legal, Payroll and external authorities where required, ensuring proper documentation and traceability together with the property HR Senior Manager.

4. HR Data Integrity & Payroll Governance

• Ensure data accuracy and integrity across HR systems, including HRIS, time & attendance and payroll‑related inputs.
• Govern the quality and consistency of HR data used for payroll processing, budgeting and reporting purposes.
• Coordinate with Payroll and Finance to identify recurring data or payroll issues and drive corrective actions.
• Oversee HR reporting at property level and reports like, (time attendance, Ortec departmental manning, work accidents, absenteeism-sick leaves).

5. Talent Acquisition Operations & Workforce Readiness

• Oversee Talent Acquisition Operations execution at property level, ensuring readiness for high‑volume recruitment cycles and mass onboarding periods.
• Coordinate closely with the TA Ops Specialist to ensure timely hiring execution, documentation readiness and smooth candidate onboarding.
• Support seasonal workforce planning through operational insights, data validation and execution readiness.

6. Cross-Functional Collaboration & HR Programs

• Collaborate closely with Operations, Finance and HR Employee Services to ensure seamless HR Operations support for the business.
• Support the operational execution of Group HR initiatives by providing data, process coordination and HR Ops readiness.
• Ensure consistent communication and alignment between HR Operations and hotel departments on operational HR matters.

7. Employee Relations – Operational Governance

• Monitor employee complaints and queries received through HR channels, ensuring timely, fair, and consistent responses.
• Provide guidance to managers on conflict management, on performance documentation, procedural fairness and company compliance standards.
• Ensure consistent handling and tracking of employee relations cases from an HR Operations and compliance perspective.

About You

• Education: Bachelor’s degree in human resources, Business Administration, or a related field. Master’s degree in HR Management, Labor Relations, or Compliance is highly valued.
• Required Experience: 3–5 years of progressive experience in HR Operations or HR Generalist roles, with at least 2–3 years in a supervisory or managerial capacity. Proven experience working in hospitality, resorts, F&B groups, or other high-volume, seasonal, or shift-based environments. Hands-on background in managing onboarding cycles, administrative HR processes, and labour law–related compliance. Demonstrated experience partnering with multiple stakeholders (Department Heads, hotel management, Payroll, Talent Acquisition). Strong experience overseeing and ensuring the integrity of HR data, time & attendance systems, and payroll-related inputs. Track record in handling employee relations queries, disciplinary procedures, and conflict resolution.
• Preferred Experience: Experience implementing or working closely with HRIS / HRMIS platforms (Pylon, hotel workforce systems, or equivalent). Prior involvement in seasonal workforce planning, mass recruitment cycles, or pre-opening preparations. Exposure to health & safety compliance, accident reporting, and real-time reporting systems (e.g., ERGANI or other government e-platforms depending on region). Experience supporting or coordinating HR initiatives such as engagement surveys, recognition programs, or culture-building activities.
• Hard Skills: Strong knowledge of labour law, compliance requirements, and disciplinary procedures. Proficiency in HRIS/HRMIS systems and data management (onboarding, T&A, reporting). Payroll input governance, including validation of time-attendance data and coordination with Payroll. Advanced Excel and analytical skills for HR metrics, dashboards, and budgeting support. Experience managing administrative HR workflows (contracts, governmental submissions, documentation).
• Soft Skills: Leadership and team-coaching capabilities to guide HR Specialists. Strong stakeholder management and communication skills with hotel management and Department Heads. High attention to detail and accuracy in data, documentation, and compliance processes. Critical thinking and problem-solving in fast-paced, seasonal operating environments. Resilience, adaptability, and a service-oriented mindset toward internal stakeholders.
• Languages: Proficiency in English and Spanish*/Greek* (written and spoken) is required. Additional languages are a plus, particularly in multinational environments.

* Not sure if you meet all the role requirements? We still welcome your application and a chance to learn more about why you think you could be a valuable addition to the Sani/Ikos team.

Our Promise

We believe in providing the structure for a meaningful career where your impact is clear and your success is supported by a strong team.

• Teamwork and positive culture: You will join a high-calibre team where genuine relationships with colleagues and teams are essential, fostering mutual respect and a positive work culture.
• Meaningful impact: Your role is central to our mission. We provide a platform for you to make a substantial and visible contribution to our strategic goals, ensuring your work is meaningful and impactful.
• Expert mentorship: Gain access to direct, quality mentorship by joining high-performing teams where you’ll work with exceptional senior figures who are actively invested in your professional success and evolution.
• Job security and financial stability: Benefit from the security of working for a financially solid and rapidly expanding global group, offering long-term career stability and a competitive package.
• Work-life balance: Our corporate structure offers hybrid working options and the autonomy needed to manage your projects effectively while maintaining life harmony.