Immigration Manager

Position overview

We are looking for an experienced Immigration Manager based in Singapore to lead immigration service delivery, complex casework and team performance. The role combines strategic immigration advice, client and key account management, team supervision, compliance oversight and business development support. The successful candidate will manage complex cases and escalations, oversee service delivery against agreed SLAs, develop and mentor team members, and maintain strong relationships with corporate clients while ensuring high standards of quality, compliance and operational effectiveness.

Responsibilities

include but are not limited to

Supervisory Tasks

• Reviewing and supervising all aspects of immigration casework, including forms, documents, email correspondence and representation letters
• Supervising the preparation and submission of complex cases, taking the lead where necessary covering high net worth cases, and any complex cases for key accounts and high net worth individuals
• Providing strategic legal advice to colleagues and clients and ensuring dissemination of information across the team
• Taking responsibility for supervising invoicing, credit control, escalating any issues to the Director.
• Setting timetables and completing quarterly reviews for reporting team (to include all consultants) ensuring meetings are completed in a timely manner and reports written up within 3 day.
• Undertaking case reviews in line with schedule in a timely and competent manner
• Completing training assessments for each member of reporting team, managing staff progression, identifying training requirements and monitoring progress during quarterly reviews.
• Ensuring retention of reporting team, identifying any areas requiring improvement, monitoring career progression and general morale within the team
• Induction and training of new staff and mentoring junior consultants
• Holding regular one-on-one discussions team members, to discuss general issues or concerns
• Team Meetings; meets regularly with the team as a group and to review feedback/performance/cases where needed

Client Tasks

• Managing case initiations, ensuring new cases are allocated to appropriate consultants
• Ensuring all cases are completed within agreed SLAs for specific key accounts
• Managing own case load, ordinarily comprising of complex casework, as well as complex Visa issues for restricted nationals etc.
• Being responsible for ensuring up to date rate cards are in place for existing clients and where possible negotiating annual increases.
• Devising and implementing annual account management programmes to include training sessions, compliance audits and quarterly account reviews, taking into account licence renewal
• Pro-actively managing key corporate accounts, meeting all key accounts quarterly, monitoring and analysing ac-count activity ensuring sponsor licences are properly maintained
• Producing monthly account reports for review, including number/type of new cases, escalations, new wins
• Taking active involvement in business development and working in conjunction with other departments to cross sell firm services
• Preparing bidding proposals and tender documents as required
• Identifying opportunities to diversify services, taking an active role in business planning.

Ownership & Communication

• Manages activities of the team related to case work support, work-life balance, stress level, capacity to take on new cases
• Leads teams by example
• Take ownership to ensure processes are being followed and implemented
• Builds communication links between teams
• Recognizes and shares key team achievements
• Acts as spokesperson for the team: voices concerns or issues
• Encourages team members to take responsibility for their own actions

Technology and Compliance

• Monitoring and use of and maintaining accuracy of date on the internal Immigo and filing system in line with SOW
• Taking responsibility for the provision of compliance support for new and existing accounts, attending and supervising the compliance audit/meetings, reviewing follow up report, training and liaising with key accounts to ensure recommendations are carried out in a timely manner
• Maintaining up to the minute knowledge of the immigration rules and policy in all areas covering all Work Visas, renewals and appeals through Immigo, reading as well as completing online training modules via LMS

Person Specification (E = essential, D = desirable)

• 5+ years of proven experience of providing detailed and accurate advice on Immigration -E
• Proven ability to write clearly and concisely, using appropriate language and terminology a tone, style and format suited for the purpose and the audience- E
• Exceptional organizational abilities proven through working on complex projects – E
• Proven ability to identify, analyse and interpret information from a range of sources develop appropriate solutions – E
• Proven ability of leading and managing teams E
• Able to demonstrate a positive and flexible attitude to work, particularly new initiatives – E
• Proven ability to manage a diverse and varied workload including strategic advice – E
• Proven ability to maintain a clear overview of the key issues and prioritise effectively – E
• Highly competent at answering high volume queries – E
• Proven negotiation skills with the ability to influence effectively and sensitively, verbally in writing – E
• Excellent communication skills which contribute to the building of effective relationships with colleagues and clients – E
• Graduate level degree or equivalent – E

About Us

CIBT is a leading global provider of immigration and visa services for corporations and individuals, operating in 25 countries worldwide. With more than 30 years of experience, CIBT is the trusted service provider to many of the world’s leading companies, including a majority of the Fortune 500.

CIBT delivers a comprehensive suite of services through two primary brands: Newland Chase, a wholly owned subsidiary specializing in global immigration strategy and advisory services for corporate clients worldwide, and CIBTvisas, a market leader in business and travel visa services for both corporate and individual clients.

Through its global expertise and extensive network, CIBT helps organizations and travelers navigate complex travel and immigration requirements in a fast, convenient, and secure manner.

Equal Employment Opportunity

CIBT is committed to building a diverse, equitable, and inclusive workplace where all employees and applicants are treated with respect and dignity. We provide equal employment opportunities to all qualified applicants and employees without regard to race, color, ethnicity, national origin, religion or belief, sex, gender, gender identity or expression, sexual orientation, age, disability, medical condition, marital or family status, veteran status, genetic information, or any other characteristic protected by applicable local law.

CIBT is committed to providing reasonable accommodations throughout the recruitment and employment process for individuals with disabilities or other accessibility needs. If you require assistance or an accommodation, please contact us at GlobalRecruiting@cibt.com.