Insurance Sales and Service Associate

Job Title: Insurance Sales and Service Associate

Location: Dublin (Ballsbridge)

Salary: starting salary €32,000 gross per annum

Work Type: Onsite/Hybrid option (4 days in Office following training completion

Strategic Staffing Soluitons internation customer - American financial services company providing insurance and banking products exclusively to members of the military, veterans, and their families is hiring Insurance Sales and Service Associate in Dublin.

What you will do:

• Provide expert support and guidance to our members via phone.

• Find solutions to complex issues and ensure a positive member experience.

• Collaborate with a team of Insurance Professionals dedicated to fulfilling the same mission.

• Contribute to a culture of excellence recognised by leading industry awards.

What you will get:

• The satisfaction of knowing your contributions have a direct impact on our members lives.

• A fast-paced dynamic work environment where you are encouraged to constantly strive for

excellence, develop yourself, learn and grow.

• The opportunity to be part of a team that values collaboration and fosters belonging.

• The chance to work for an organisation consistently recognised for its exceptional service and

employee culture.

Responsibilities:

• Deliver telephone-based support to members on all aspects of general insurance underwriting.

• Respond to member requests, resolve disputes efficiently and effectively.

• Provide exceptional levels of customer service.

• Build strong relationships with existing and prospective members through conversation to identify member needs and suggest appropriate insurance products.

• Achieve sales and service targets while adhering to European, US and International regulatory

compliance guidelines and procedures.

• Understand and apply risk management principles by adhering to policies and procedures.

• Actively participate in personal and professional development, responding positively to feedback

and overcoming challenges.

• Escalate systemic issues impacting member satisfaction.

Education:

• Minimum of 2 honours in Higher Level subjects in the Leaving Certificate (or equivalent)

Or

• Third Level Qualification (minimum level 6 standard)

Preferred:

• APA qualified individuals. Candidates that are not yet APA qualified must be willing to start their

APA qualification process within 6 months of joining the company.

• Candidates with an Insurance and customer service back background.

• Candidates with military backgroung.

Required:

• Experience multitasking in a Windows operating system environment.

• Excellent business English communication skills (oral and written).

• Ability to work effectively in a fast-paced professional corporate environment.

Skills and Abilities:

• Service Excellence: Proven ability to provide exceptional customer service and exceed

expectations.

Expected skills:

• Communication: Excellent verbal and written communication skills as well as strong active

listening skills.

• Taking ownership: Displaying a proactive and flexible work style, with an enthusiastic can-do

attitude. Maintain a positive and professional demeanor.

• Problem-Solving: Strong analytical and critical thinking skills to effectively resolve issues and

identify sales opportunities aligned with member needs.

• Sales Closing: Proven ability to effectively close sales and secure agreements.

• Risk Management: ability to operate in a regulated environment and adhere to processes and

procedures.

• Self-Development: Commitment to continuous learning and professional growth