Investigations Manager

Campari Group today is a major player in the global branded spirits industry, with a portfolio of over 50 premium and super premium brands, marketed and distributed in over 190 markets around the world, with leading positions in Europe and the Americas.

Headquartered in Milan, Italy, Campari Group owns 25 plants worldwide and has its own distribution network in 26 countries, and employs approximately 4,700 people.

Shares of the parent company Davide Campari - Milano N.V. are listed on the Italian Stock Exchange since 2001. Campari Group is today the sixth-largest player worldwide in the premium spirits industry.

General Description of the Role

The Manager, Investigations is responsible for leading timely, objective and well-documented investigations into loss events, theft, fraud, misconduct, security breaches, procedural breaches, illicit/counterfeit rum matters and other incidents that affect JWN people, assets, brands, products and profitability. The role identifies root causes, supports corrective actions and strengthens controls to prevent recurrence.

Operating Context

J. Wray & Nephew operates a vertically integrated, multi-site manufacturing, warehousing, distribution and commercial environment. The security and loss prevention function must protect people, products, brands, physical assets, regulatory certifications and business continuity across Kingston, New Yarmouth, Appleton, JSAERE and off-premises warehouses, while partnering with Supply Chain, Finance, HR, Legal, Commercial, Quality, EHS, external security providers and law enforcement.

Mission - Objectives

To protect JWN by investigating, resolving and preventing loss-related incidents, security breaches, procedural failures and illicit brand activity through fact-based investigations, strong evidence handling, effective law-enforcement partnerships and actionable root-cause recommendations.

Performance Indicators - Criteria

• Investigations are completed objectively, confidentially, professionally and within agreed response and closure timelines.
• Incident reports, evidence files, root-cause findings and corrective action recommendations are complete, accurate and auditable.
• Theft, procedure breach, fraud, counterfeit and illicit rum matters are escalated and actioned with appropriate internal and external partners.
• Investigation learnings are translated into improved controls, training, communication and policy enforcement.
• Stakeholders receive timely, factual updates while confidentiality, due process and evidence integrity are preserved.

Investigations and Incident Management

• Lead investigations into theft, fraud, misconduct, procedural breaches, security breaches, loss events, inventory discrepancies, brand protection matters and other incidents.
• Develop investigation plans, conduct interviews, review CCTV/access control/vehicle tracking records, gather evidence and prepare factual investigation reports.
• Identify root causes, control gaps and accountability considerations, and recommend corrective and preventive actions.
• Maintain a secure case management system, investigation log, evidence records and closure tracker.
• Coordinate with HR, Legal, Internal Audit, Finance, Quality, Supply Chain and site leaders depending on the nature of the matter.

Brand Protection and Illicit Trade Response

• Lead and coordinate activities related to illicit/counterfeit rum trade, including intelligence gathering, product purchase/testing coordination and field visits to bars, wholesale outlets, supermarkets, events and other relevant locations.
• Partner with Counter Terrorism and Organized Crime, Customs, Excise, Tax Administration, Police and other agencies to investigate and disrupt illicit product activity.
• Perform training and awareness sessions to empower authorities to identify and prosecute illicit trade activities.
• Support collection, transport and documentation of samples in partnership with Quality and government forensic/lab stakeholders.
• Prepare reports and intelligence briefings for internal leadership and external authorities while preserving confidentiality and evidence integrity.

Compliance, Audits and Control Testing

• Conduct audits and spot checks to validate the effectiveness of loss prevention measures, security procedures, AEO requirements, Food Defense controls, seal controls and key/access controls.
• Support supplier/site risk assessments, internal AEO audits, Food Defense activities, contractor orientations and regulatory compliance monitoring.
• Review incident patterns and exception reports to identify recurring vulnerabilities, weak controls or emerging threats.
• Track corrective actions to closure and periodically validate sustainability of improvements.

Stakeholder Engagement and Reporting

• Develop effective relationships with law enforcement, regulatory agencies, professional bodies and private sector counterparts.
• Prepare monthly investigation dashboards, incident trend analyses, loss summaries and recommendations for the Manager, Security, Investigations, and Risk Management.
• Provide investigation awareness training and guidance to employees, contractors and managers on reporting, evidence preservation and procedural compliance.
• Support company sponsored events by identifying investigation or intelligence risks and advising on preventive actions where needed.

Support to Risk Management

• Collaborate with the Manager, Security to ensure immediate physical security findings are addressed and evidence is preserved.
• Support policy updates, SOP improvements and training materials based on investigation findings and loss trends.

• Open, coordinate and close investigations in accordance with approved protocols and escalation criteria.
• Request relevant records, footage, logs, documentation and statements required for investigations, subject to company policy and legal guidance.
• Escalate serious findings, suspected misconduct, significant losses and legal/regulatory matters to the Manager, Security, Investigations, and Risk Management.
• Recommend disciplinary, control, policy, training or supplier/contractor action based on factual findings and stakeholder review to the relevant HR partner.

Internal: Manager, Security, Investigations, and Risk Management; Manager, Security; Human Resources; Legal; Internal Audit; Finance and Procurement; Quality and Technical teams; Supply Chain, Production, Warehousing, Logistics and Commercial teams

External: Police, SIB, Customs, Excise and Tax Administration; Government forensic laboratories and related state agencies; Security contractors and investigators; Distributors, suppliers and trade contacts; Professional bodies such as ASIS International

• 5-7 years of experience in investigations, corporate security, loss prevention, law enforcement, audit, anti-fraud, military or related field.
• Experience conducting interviews, preparing investigation reports, handling sensitive evidence and working with law enforcement or regulatory bodies.
• Experience with manufacturing, supply chain, distribution, counterfeit/illicit trade, brand protection or regulated environments is preferred.

• Bachelor's degree in Business Administration, Management Studies, Security Management, Criminal Justice or related discipline is preferred.
• Professional certification such as PCI, CFE, CPP, PSP or equivalent investigation/security qualification is preferred.
• Training in interviewing, investigation report writing, evidence handling, chain of custody, root-cause analysis and QHSE/Food Defense requirements is an asset.

Technical

• Investigation principles, interviewing, statement taking and evidence handling
• Case management, incident trend analysis and root-cause analysis
• CCTV, access control, vehicle tracking and digital record review
• AEO, Food Defense, seal/key controls, supplier risk assessments and audit practices
• Microsoft Office, data analysis and report preparation

Professional / Functional

• Confidentiality, integrity, objectivity and sound judgement
• Clear written and verbal communication
• Analytical thinking and problem solving
• Relationship building with internal stakeholders and agencies
• Ability to manage sensitive matters under pressure

Managerial

• Coordinating multi-party investigations
• Influencing corrective action without direct authority
• Prioritizing investigations based on risk and business impact
• Performance orientation and continuous improvement
• Compliance and control mindset

• May be required to visit trade locations, warehouses, plants, distilleries, farms, sponsored events, bars, wholesalers and supermarkets for investigation or intelligence purposes.
• May be exposed to hostile or sensitive situations, heat, noise, dust, debris, hazardous chemicals or areas requiring PPE.
• Will require work outside normal hours, weekends or public holidays for urgent incidents, evidence collection or law-enforcement activity.
• Must maintain confidentiality and professional conduct in all interactions and documentation.

• Must comply with all QHSE, Food Safety, Fire Safety and Emergency Preparedness requirements.
• Must preserve confidentiality, due process, evidence integrity and unbiased reporting at all times.
• Must be able to produce clear reports suitable for management, HR, Legal, Internal Audit and external authorities.

Our commitment to Diversity & Inclusion:

At Campari Group we believe in building more value together, thus we see diversity in all forms as a source of enrichment. Our employment policies and practices ensure that we are committed to providing equal employment opportunities in all aspects of employment without regard to any individual’s race, religion, creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, sexual orientation, gender identity or characteristics or expression, political affiliation or activity, age, veteran status, citizenship, or any other characteristic protected by law.

Campari Group believes that fair compensation and equal opportunities are crucial for employees’ well-being, empowerment, and engagement. Our efforts to ensure fair pay have earned us the Fair Pay Certification by Fair Pay Workplace, an independent organization dedicated to dismantling pay disparities based on gender, race and their intersection.

Note to applicants:

Your application will be assessed based on your abilities, expertise, general knowledge and experience, not because of any confidential, proprietary or trade secret information you may possess. You must not disclose to Campari Group any such information. In the event that you are asked a question that cannot be answered without disclosure of any confidential, proprietary or trade secret information (including from a current or prior employer or their vendors or customers), you must decline to answer the question.

Notice to third party agencies:

Please refrain from cold-calling or emailing our executive leadership team or the HR community directly. The Talent Acquisition department manages centralized recruiting operations globally, including the selection and management of external suppliers. Currently, our preferred supplier list is at full capacity. To ensure we have your information on file for future consideration, we kindly request that you complete the online form provided here.