IT Documentation Specialist

Job Description This is a remote position. The IT Documentation Specialist will create, update, and maintain documentation related to IT systems and processes. This will include writing Standard Operating Procedures (SOPs), creating flow charts, and troubleshooting IT documents to ensure accuracy and compliance. This role will serve as a primary technical resource for updates to the relevant documentation. About My Amazon Guy My Amazon Guy is a growing digital marketing agency with more than 500 employees and clients! We are engaging, rewarding, and innovative. Our company’s goal is to grow sales while giving our clients the peace of mind that everything on Amazon is taken care of. Key Responsibilities Identify the need for, and create documents related to, IT systems and processes. Document IT processes such as business requirements, design reviews, system setup, configuration, user access, and security. Write SOPs to ensure processes are well documented. Create flow charts and other visuals to improve readability. Review and monitor documentation for accuracy and changes as needed. Respond promptly to requests for updates or new documents. Stay up to date on IT system processes and trends. QA Tasks to ensure that tasks are error-free Proactively contribute to providing strategies for training and upskill advancements Always come prepared Assignments are properly actioned and handled per mag standards Act as a direct liaison between end users and IT, and help share knowledge in the org through documentation Requirements 1+ years of experience in a similar role Bachelor’s degree in IT, computer science, or other relevant fields Exceptional communication capabilities, both written and verbal Ability to multitask and prioritize Proven ability to understand and write technical documents In-depth knowledge of IT systems and processes Proficient with Microsoft Office, G Suite applications, and computer security systems Proficient with, or able to quickly become proficient with, a range of general and specialized applications, software, and hardware used in the organization and the industry. Expert in problem-solving, critical thinking, and an understanding of complex system dependencies A dual-monitor setup is required (at least 8GB of RAM) Must have at least 25 MBPS internet speed Benefits 40 hours a week, 8 hours a day Competitive salary base Permanent WFH setup Unlimited FREE access to MAG School courses and SOP Library! Work schedule is in EST (Monday-Friday only) Opportunities for professional development and career advancement