IT Service Delivery Manage

Role Description This part-time hybrid role of IT Service Delivery Manager at CHARTER LINK LOGISTICS PERU is based in Abu Dhabi Emirate, United Arab Emirates, with a combination of on-site work and the option to work from home. The IT Service Delivery Manager oversees daily delivery of IT services, ensuring systems and applications used by logistics operations run reliably and efficiently. Responsibilities include coordinating technical support activities, managing incident and request workflows, and monitoring service performance against agreed service levels. The role involves collaborating with internal stakeholders and external vendors, prioritizing and resolving technical issues, and implementing improvements to IT service processes. The manager also prepares reports on service quality, supports change management activities, and ensures adherence to security and compliance standards relevant to IT operations.
Qualifications

• Candidates should possess strong Technical Support and Troubleshooting skills to diagnose and resolve hardware, software, and network issues efficiently.
• Candidates should possess solid Information Technology knowledge, including common enterprise systems, infrastructure fundamentals, and IT best practices.
• Candidates should possess IT Service Management capabilities, such as experience with ITIL concepts, incident, problem, and change management, and service level monitoring.
• Candidates should possess excellent Customer Service skills to communicate clearly, manage expectations, and provide a positive experience for internal and external stakeholders.
• Relevant experience in IT service delivery or IT operations, preferably within logistics, supply chain, or related industries.
• Strong organizational and time-management abilities, with the capacity to prioritize multiple tasks in a part-time, hybrid environment.
• Effective written and verbal communication skills in English; additional language skills are beneficial.
• Degree or diploma in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Familiarity with ticketing tools and monitoring systems, and an understanding of basic cybersecurity and data protection principles.