Japanese Speaking Customer Service

Company Description Accurate Management Company, founded in 2020 in Egypt, provides consultation services, training, and integrated business solutions that help clients enhance and grow their operations. The team consists of experienced consultants who apply best practices tailored to specific industries and fields. The company has collaborated with international Asian agencies on national development projects and has strong expertise in monitoring and evaluation of projects and ongoing operations. Accurate Management focuses on continuous improvement, sustainable development, and quality systems so clients can deliver high-quality products and services. Services are delivered using modern management tools, current technologies, and contemporary methodologies to save clients time, effort, and cost.

Role Description This is a full-time remote role for a Japanese Speaking Customer Service professional. The role involves handling customer inquiries in Japanese and English via phone, email, and online channels, ensuring timely, accurate, and courteous responses. Daily tasks include resolving issues, providing product and service information, and escalating complex cases to relevant teams when needed. The person in this role will track and document interactions, follow up with customers to ensure satisfaction, and contribute feedback to improve processes and customer experience. Collaboration with internal teams and adherence to company communication standards and service levels are key responsibilities.

Qualifications

• Candidates should possess strong Customer Support and Customer Service skills, with the ability to manage inquiries efficiently and professionally.
• Candidates should possess capabilities in Customer Satisfaction and Customer Experience, focusing on building trust and long-term relationships with clients.
• Candidates should possess excellent Phone Etiquette and clear communication skills for handling calls in both Japanese and English.
• Fluency in spoken and written Japanese and good command of English; additional languages are a plus.
• Prior experience in customer-facing or call center roles, preferably in consulting, services, or technology-driven environments.
• Strong active listening, problem-solving, and conflict-resolution abilities, with attention to detail in documentation.
• Comfort with remote work, including reliable internet access, time management, and the ability to use digital communication and CRM tools.
• Relevant diploma or degree in business, communications, languages, or a related field is preferred, or equivalent practical experience.

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https://www.jobamc.com/r/z4dqn4w