Portuguese Speaking Customer Service Representative

Company Description Accurate Management, founded in 2020 in Egypt, is a consulting company that delivers training and integrated business solutions to enrich clients’ performance and growth. The company focuses on implementing best practices across targeted industries and has collaborated with international Asian agencies on national development projects. Accurate Management has strong expertise in project and operational monitoring and evaluation, quality systems, and tailored standards that help clients offer high-quality products and services. The team works with principles of continuous improvement and sustainable development, using modern management tools, technologies, and methodologies to save time, effort, and cost for clients.

Role Description The Portuguese Speaking Customer Service Representative is a full-time remote role responsible for supporting clients and customers in Portuguese through various communication channels such as phone, email, and chat. Day-to-day activities include responding to inquiries, resolving issues, and providing accurate information about services and solutions. The role also involves documenting interactions, escalating complex cases when needed, and following established procedures to maintain service quality and consistency. The representative will collaborate with internal teams to improve customer experience, ensure high satisfaction levels, and contribute feedback on recurring customer needs or challenges.

Qualifications

• Strong customer-focused skills, including Customer Service, Customer Support, and Customer Satisfaction.
• Ability to enhance and maintain positive Customer Experience in line with best practices for Customer Service Representatives.
• Fluency in Portuguese and strong proficiency in English (written and spoken).
• Excellent communication, active listening, and problem-solving abilities.
• Comfort working remotely with reliable internet access and good time-management skills.
• Previous experience in a customer-facing or contact center environment is preferred.
• Basic proficiency with CRM systems, ticketing tools, and standard office software.
• High school diploma or equivalent; additional education in business, communication, or related fields is an advantage.

to apply

https://www.jobamc.com/r/ymk7yhw