Junior IT Helpdesk Specialist (16-24 hours)

We are looking for a Junior IT Helpdesk Specialist to join our BUX team based in Amsterdam.

As a Junior IT Helpdesk Specialist at BUX, you are the first point of contact for colleagues with IT questions. You pick up tickets, solve day-to-day hardware, software and account issues, prepare laptops and accounts for new joiners, and manage our hardware stock and inventory. You work closely with our IT Engineer, who owns infrastructure and security projects and will coach you on how we do things.

This is a hands-on role for someone early in their IT career who likes helping people and wants to learn how IT is run in a forward-looking fintech. Over time, you'll grow into more of the technical work: device management, identity, automation, and security.

What you will do

• Pick up, log and resolve first-line tickets, keep requesters informed and escalate when needed

• Onboard and offboard employees: accounts in Google Workspace and Microsoft Entra ID, laptops, access passes and peripherals

• Prepare, enroll and hand over Windows and Apple devices, and troubleshoot them when something breaks

• Manage hardware and inventory: keep the asset register accurate, track who has what, maintain spare stock, handle repairs, returns and secure disposal of old equipment

• Support meeting rooms, AV and office IT, including setup for internal and external events

• Assist with hardware and license purchasing and vendor contact

• Document the fixes you apply and keep our IT records up to date

• Help the IT Engineer with rollouts and improvement projects as you gain experience

What you need to succeed

• Service-minded attitude and clear communication in English

• Well-developed problem-solving skills, being able to systematically diagnose issues and deploy fitting solutions

• Intermediate working knowledge of Windows and macOS and experience with common office applications

• Familiarity with Google Workspace and/or Microsoft 365 as a user

• Ability to follow procedures, prioritize, and write down what you did

• Organized and precise approach, keep track of equipment and records and help maintain and develop our IT Service processes

• Curiosity and a drive to learn; an IT-related education or previous IT job is a plus but not required

Nice-to-haves

• Experience with the Google Workspace Admin console and/or Microsoft 365 admin (user management, groups, licenses)

• Experience with a ticketing tool (Freshservice, Jira Service Management, or similar)

• Exposure to Intune, Jamf, or another MDM

• Experience with an asset management or CMDB tool

• Basic networking knowledge (Wi-Fi, TCP/IP) or basic scripting (PowerShell, bash)