Key Account Agent (contract position)

We are looking for a proactive and detail-oriented Account Agent to join the inDrive Couriers team. You will work closely with our business clients, handling day-to-day account operations, addressing inquiries, and ensuring high service quality and client satisfaction. Contract-based position. Key Responsibilities Conduct daily outbound calls to business clients to provide ongoing support and operational assistance related to inDrive Couriers' services Build, manage, and maintain long-term relationships with key accounts to ensure high customer satisfaction and retention Hold regular meetings with clients to understand their needs, gather feedback, share product updates, and explore new collaboration opportunities Collect, document, and analyze client feedback to help improve service quality Assist clients with inquiries, issues, and service-related incidents, ensuring timely resolution Handle incoming calls and requests from business clients in a professional and solution-oriented manner Skills, Knowledge and Expertise 1–3 years of experience in account management or a related field Strong negotiation and communication skills Proficiency in Google Sheets Excellent knowledge of the local market Ability to work independently and manage multiple priorities in a fast-paced environment Based in Lahore, Karachi, or Islamabad Fluency in Urdu and English