KYC Norms and Processes Expert

At Ayvens, progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

Areas of responsibilities Normative (Process Governance & Standards):

• Lead the analysis, development, maintenance, continuous improvement of KYC operational norms, procedures, workflows, and standards in line with the Ayvens Normative and SG Code.
• Own and maintain KYC process documentation, including procedures, work instructions, process maps, governance frameworks, and operational standards.
• Act as the SME for KYC operational processes and provide guidance on compliance expectations, process changes, best practices and support efficiency.
• Develop and deliver training to support consistent implementation of KYC requirements.
• Design process swim lanes and process flows.
• Provide guidance to LOD1 KYC stakeholders and the LOD1 Central team.

Tooling (Systems, Digitalization & Continuous Improvement):

• Contribute to improving central tools.
• Harmonize processes and practices through training, roll-outs on the central KYC tool, and tool enhancements.
• Drive process optimization and continuous improvement initiatives through the identification of inefficiencies and implementation of enhancements. Support the development and implementation of digital solutions, tools, and systems to improve operational effectiveness.
• Contribute to the automation of target processes (AI implementation on KYC topics such as screening hit automation, escalation automation, etc.).
• Assist with digital solutions to enhance process effectiveness.
• Collaborate closely with the Project Manager responsible for standardization to ensure business requirements, controls, and normative updates are appropriately reflected.
• Testing activities: design test cases, perform testing in the central tool, and support entities during local testing.
• Propose enhancements and discuss with Product team
• Contribute to writing or write business requirements linked to Norms

Ad-hoc Requests / Project & Stakeholder Support:

• Prepare presentations and participate in governance committees and stakeholder meetings.
• Collaborate closely with all Central LOD1 KYC stakeholders / Commerce Ops teams, LOD2 and D&IT.
• Monitor progress, manage dependencies, and address blockers with relevant stakeholders.
• Support strategic and regulatory initiatives requiring process expertise and operational guidance.
• Other responsibilities as assigned.

Job Requirements

• Critical thinking
• Proactively identifies inefficiencies and areas of improvements
• Initiative and autonomy
• Communication and interpersonal skills to engage with stakeholders at all levels.
• University degree/diploma (e.g. in Law, Economics etc)
• Knowledge of MS Office suite
• Experience in the Finance and Banking industry environment is a plus
• Fluent in English written and spoken
• Any other language spoken is a plus.

As a member of our team, you will benefit from:

• 25 days of annual leave;
• 1 sick day/year;
• 1 day off for your birthday;
• Family Private healthcare subscription at Sanador/Regina Maria ;
• Monthly budget in Benefit Platform;
• Holiday gifts for Easter, Christmas through Benefits Platform;
• Loyalty bonus at 3 and 5 years seniority in company;
• Special events bonus (marriage, child birth, other);
• Opportunities and trainings for ongoing professional growth and career advancement;
• Hybrid work setup – 3 days/week in the office (Timpuri noi metro station); Discounts for dental care from Edent clinic;
• Massage in the office on Tuesday and Wednesday.

Why Ayvens?

With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.

About Us

With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.