Lead Qualification Specialist (Phone-Based)

Company: NOVAY AI

Location: Saudi Arabia – Remote

Employment Type: Part-time

About NOVAY AI

NOVAY AI is a Saudi-based technology company specializing in AI-powered voice agents, intelligent customer communication, and business automation solutions.

Job Description

We are looking for a confident, well-spoken, and organized Lead Qualification Specialist to contact potential customers by phone, evaluate their interest, qualify leads, and schedule business meetings with our sales team.

This is a phone-based lead qualification role, not a direct sales or marketing position.

Key Responsibilities

• Make outbound calls to assigned leads and potential business customers.
• Communicate professionally with prospects in Arabic and English.
• Understand customer needs and assess their interest in our solutions.
• Qualify leads based on business requirements, decision-making authority, and potential opportunities.
• Categorize leads as qualified, unqualified, or requiring follow-up.
• Schedule and confirm meetings with interested and qualified prospects.
• Follow up with leads through phone calls, WhatsApp, and email.
• Maintain accurate lead information and communication records in the CRM.
• Provide regular updates on calls, qualified leads, and scheduled meetings.

Requirements

• Excellent spoken English and Arabic.
• Strong telephone communication and interpersonal skills.
• Confident and professional speaking manner.
• Strong listening and questioning skills.
• Good organizational and follow-up abilities.
• Basic computer skills and ability to work with CRM systems.
• Reliable internet connection and a suitable remote working environment.
• Previous experience in lead qualification, customer service, or telephone communication is an advantage but not required.
• Fresh graduates are welcome.

Performance Indicators

• Number of leads contacted and qualified.
• Lead qualification accuracy and quality.
• Number of qualified meetings successfully scheduled and attended.
• Follow-up completion and CRM accuracy.