Logistics Coordinator

About Us Based in Canada but serving clients throughout North America, Virtual Professional is not a post-pandemic organization. Established in 2008, our core belief in the transformative power of remote work has been the driving force behind our mission. Virtual Professional has evolved into a dynamic platform, attracting attention for our innovative model. We are dedicated to being the bridge between the remote job needs of North American companies and the top-tier Latin American professionals. Our commitment extends to ensuring the financial stability of our Virtual Professional Partners (VPPs) and creating optimal conditions for them to deliver exceptional services. For our client companies, we offer a seamless recruitment process, providing access to a pool of skilled professionals that drives profitability and business growth. Job Description This is a remote position. Logistics Coordinator As a Logistics Coordinator, you will play a crucial role in ensuring we exceed our client’s KPI expectations. You will be the primary liaison between our Carrier Sales Representatives, Account Operations Team, and our partner carriers. What does a day in the life of a Logistics Coordinator look like? • Building and maintaining relationships with partner carriers • Monitor loading, unloading and appointments – follow up with customers regarding delays, missed appointments and late arrivals • Identifying potential problems before they occur • Ensuring that any problems such as delays, accidents, etc., are communicated immediately to our Account Operations and Carrier Sales Teams • Demonstrates professionalism, positive attitude, and exceptional telephone etiquette. • Assist other team members when required. Requirements If you have the following requirements, you can apply now! You are an expert multi-tasker, active listener, and excellent communicator with a friendly and confident personality. You love getting to know people and building lasting relationships. You display empathy when dealing with client challenges and using emotional intelligence to guide your interactions. Customer service is the name of the game! You are committed to finding ways to constantly delight your clients to ensure they view the company as a valuable business partner. Nothing gets past you. You pay close attention to detail and ask all the right questions to find the answers you are looking for. When a problem comes your way – you face it head on. You look for creative ways to solve the problem and use the opportunity to learn so you can handle similar issues like a pro the next time. You are a sales enthusiast! While hunting for new business isn’t necessarily appealing to you, you are driven to grow the accounts you manage. Benefits Work from home! We send you all the equipment to work!