Loss & Incident Management Officer

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you. To manage operational incidents, operational losses, governance reporting, audit and regulatory action tracking, reconciliations, stakeholder engagement and reporting activities to ensure effective operational risk management and compliance with internal control requirements. Timely enrichment of all incidents within 48 hours of logging. Daily call-over of critical incidents to ensure prioritisation and closure. Management of security incidents and operational risk events. Freeze and unfreeze branch operational loss GLs for overages and shortages. Freeze and unfreeze operational loss GLs relating to fraud and other operational losses. appropriate approvals are obtained for loss bookings. Track IFR recommendations and closure status. Monitor audit actions and open items. Track Process and Conduct recommendations. Prepare weekly operational loss reports. Prepare monthly Operations Control reports. Prepare Operations Exco reports. Bachelor’s degree in Accounting, Banking & Finance, Economics, Business Administration, Risk Management or related discipline Professional certifications in Risk Management, Internal Control, Audit or Compliance are an added advantage Experience 1 to 3 years experience in Operations, Operational Risk, Internal Control, Audit, Incident Management or any other Banking role. Experience in operational loss management and incident reporting. Experience in governance and management reporting. Behavioural Competencies: Checking Things Convincing People Developing Expertise Documenting Facts Examining Information Exploring Possibilities Technical Competencies: Banking Process & Procedures Evaluating Risk Management Effectiveness Evaluation of Internal Controls Process Governance Promote Good Governance, Risk & Control Quality Control Risk Awareness Risk Identification