Maintenance Contract Administrator

Who We Are

Fixatex Ltd is a family-run electrical services provider built on trust, teamwork, and technical excellence. Established in 2000, we have proudly supported clients across London and the Southeast for over two decades. Operating from our head office, warehouse, and purpose-built training centre in Hertford, we deliver high-quality electrical services while continuously developing and supporting our people.

The Role

The Contract Administrator operational, compliance and administrative support across the company’s Framework and Partnerships maintenance portfolio, including Emergency Lighting, Portable Appliance Testing (PAT), Lightning Protection Systems (LPS), Fire Risk Assessment (FRA) actions, reactive maintenance and associated compliance activities This is a full time, permanent role, Monday to Friday 08:00 - 17:00, with Hybrid working (2 days at home) after completion of probationary period.

The role supports the delivery of planned maintenance, reactive works and compliance programmes, ensuring service activities are delivered efficiently, certification is issued within contractual timescales and KPI performance is maintained.

Reporting to the Maintenance Contracts Manager, the post-holder supports engineers, supervisors, subcontractors, residents and client representatives to ensure maintenance and compliance programmes are delivered effectively, certification is issued accurately and contract performance standards are achieved.

Responsibilities

• Support the day-to-day administration of planned maintenance and reactive works across the Strategic Accounts portfolio.

• Coordinate engineer, supervisor and subcontractor appointments in line with programme requirements and service priorities.

• Monitor compliance programmes, service schedules and completion targets to ensure contractual obligations are met.

• Manage certification workflows and compliance documentation across all maintenance activities.

• Upload certification, reports and supporting documentation to client systems and portals within contractual timescales.

• Ensure full compliance with all applicable statutory obligations, including Electrical Safety Standards Regulations, Building Safety requirements, Awaab’s Law obligations and client-mandated compliance procedures

• Support administration of Fire Risk Assessment (FRA) actions, remedial works and associated follow-on activities.

• Monitor KPI performance, SLA compliance, certification turnaround and outstanding actions, escalating issues where required.

• Maintain contract records, compliance documentation and audit trails.

• Coordinate resident communications, appointment arrangements and access management.

• Support complaint handling and customer enquiries in line with contract procedures.

• Assist with monthly reporting, KPI tracking and contract performance reporting.

• Support subcontractor administration, performance monitoring and compliance tracking.

Required Qualifications

• Previous Contract Administration experience.
• Strong organisational and communication skills.
• Microsoft 365 proficiency with intermediate Excel skills.
• Experience supporting maintenance or compliance contracts.
• Experience working within housing association, social housing or public-sector environments.
• Experience coordinating subcontractors and maintenance programmes.

What We Offer

At Fixatex, we believe great people deserve great support. You can expect:

• Private healthcare contribution
• 25 days annual leave plus bank holidays
• Supportive wellbeing policies
  
• Ongoing training in our purpose-built training centre
• Clear career progression opportunities
• A genuinely supportive, team-focused culture
• A workplace that recognises the importance of flexibility
• Regular team events and celebrations
• £1,000 employee referral scheme

Our Values

We’re proud of the culture we’ve built and are looking for people who live by our values:

• Care like it’s family
• Ownership at every level
• One team with integrity
• Keep raising the bar

We are committed to ensuring our recruitment practices promote equal opportunities, embrace diversity, and prevent discrimination. Candidates are assessed fairly and consistently against the skills, experience, and competencies required for each role, ensuring that all appointments are made on merit.

Beyond recruitment, we maintain an ongoing commitment to building a diverse workforce and fostering an inclusive working environment for all. We strive to create a culture where everyone feels respected and supported, can contribute fully, and is encouraged to reach their full potential.