Manager, Commercial

Manager, Commercial We're in search for a high-impact player-coach responsible for driving revenue growth within the Australian market. We usually respond within a week About Phorest Phorest powers 11,000 hair and beauty salons using our software across the globe. Our aim is to capture 25% of the market globally – that’s one million salons and a billion-dollar company. We are growing and would like to add a new member to our team. You will join a group of highly motivated individuals, to help us grow Phorest faster. The Opportunity The Manager, Commercial role balances personal, hands-on delivery of sales targets with the strategic leadership of a high-performing team. As an established leader with proven team-leadership experience, you are responsible for interpreting the department strategy to deliver on both new business acquisition and PhorestPay expansion goals. You will lead by example - maintaining a personal sales quota while coaching your team to navigate complex deal cycles, optimise sales funnels, and maximise the lifetime value of Phorest’s premium salon, spa, and clinic accounts. What You'll Do Player-Coach Execution & Sales Delivery Maintain a personal "hands-on" delivery component, achieving a set individual sales quota and key performance indicators (KPIs). Lead by example in the field, conducting high-level product demonstrations and closing complex deals within the premium sector. Identify and personally execute on high-value PhorestPay opportunities within the existing client base to drive expansion revenue. Team Leadership & Strategic Alignment Lead and own the key business outcomes for the Sales & PhorestPay team, ensuring the group meets or exceeds regional revenue targets. Interpret the wider Sales department strategy and translate it into actionable team goals and monthly timeframes. Delegate work with discretion to a team that typically operates with a high degree of autonomy and judgment. Anticipate future needs, opportunities, and potential blockers within the sales pipeline to ensure consistent performance. Coaching & Performance Management Act as a competent leader by coaching and supporting the team to deliver on clear objectives. Get involved in the "trenches" when complex problems or difficult negotiations arise to provide expert guidance. Use critical thinking and data analysis (CRM insights) to interpret and improve both individual and team performance metrics. Operational Excellence & Collaboration Make values-aligned decisions using good judgment and a strong understanding of Phorest’s finances and revenue goals. Build collaborative interdepartmental relationships, specifically with Marketing and Success, to ensure a seamless lead-to-upsell lifecycle. Provide regular updates to regional leadership on team performance, market trends, and competitive intelligence. What Success Looks Like (Deliverables): Quota Achievement: Consistent achievement of both individual and team-wide sales and pay targets. Pipeline Health: A robust, data-driven pipeline with high conversion rates from initial lead to closed-won/pay. Functional Autonomy: The sales function operates with minimal day-to-day direction from senior leadership, seeking input only for broad strategic shifts. Team Development: Documented growth in the capability of direct reports, evidenced by their ability to manage autonomous deal cycles. Who You Are Skills Demonstrated success in KPI-led sales leadership (8+ years background), preferably within SaaS. Track record of guiding and mentoring team members, ideally in a player-coach capacity. Deep grasp of sales performance, revenue drivers, and financial dynamics. Hands-on expertise using CRM platforms, reporting suites, and marketing automation systems. Ms, marketing automation, and reporting tools. Excellent communication, networking, and organisational skills. Competencies Commercially astute and target-driven. Strong relationship-builder with influencing skills. Strategic thinker with execution focus. Makes decisions through the lens of Phorest values and the Keppel hierarchy. Adaptable, process-oriented, and detail-focused. Collaborative leader who inspires accountability and innovation. Benefits 🧘 Your wellbeing is important to us - we provide 2 Wellness Days, and an employee assistance program. 💰 As part of our Financial Wellbeing, we provide competitive Compensation, and an Employee Share Purchase Scheme. 🦸‍♀️ We support the women who work in Phorest by offering 2 weeks leave for Fertility Treatment, Pregnancy Loss and Menopause. 🍼 We care for your family and provide Enhanced Maternity and Paternity Benefits. 🌳 We grow our own timber! We provide a great learning environment and extensive development opportunities. We run development programs and provide access to many online resources including LinkedIn learning. 🏠Moving house? Phorest employees get 3 moving days. Phorest is an equal opportunity employer. For this position, flexi-time and working from home is possible. We are also open to remote work. Get in touch to ask for more information or to chat about your future with Phorest! Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalised folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. Department Sales Role Inbound Sales Locations Australia Remote status Hybrid Australia We believe you will like it here Innovation at Scale Phorest is at the forefront of technological innovation. Join us and work on cutting-edge projects that challenge you to think outside the box and bring your boldest ideas to life. Meaningful Impact Your work at Phorest will impact millions of users in the beauty industry. From small salons to large enterprises, your contributions will shape how businesses operate and thrive. Collaborative Environment We believe in the power of collaboration. You'll be part of a diverse and inclusive team that fosters a culture of learning and growth. Flexibility We understand the importance of work-life balance. With flexible work arrangements, you can excel in your career while maintaining a healthy lifestyle. We Grow Our Own Timber At Phorest, your development matters. We provide ample opportunities for skill enhancement, career advancement, and attending industry events like ShipitCon. A Culture Built by Our People Our culture is what makes Phorest, Phorest. When we ask the team what they enjoy most about working here, culture comes up every single time. It's something everyone plays a part in shaping. We're warm, we're real and we look out for each other. We want every person who joins us to feel welcome, supported and able to do their best work from day one. As a certified B Corp, we hold ourselves to high standards, not just in what we build, but in how we treat people and the world around us. About Phorest Phorest is more than a software company. We’re a community of people united by a shared mission to help build a stronger and more resilient Beauty industry. While our platform supports salons around the world, it’s our people who bring that mission to life every day. Founded in 2002, Phorest has grown into a place where people can do meaningful work, learn from one another and make a real impact. We believe in developing our own talent, supporting personal and professional growth and creating an environment where everyone has the space to thrive. Collaboration, mentorship and continuous learning are at the heart of how we work. At Phorest, we’re driven by purpose, grounded in our values and proud to play a part in shaping the future of the industry, together with the community we serve. Founded in 2002 Co-workers 400+ Applicant tracking system by Teamtailor