Manager - Open Finance

Manager - Open Finance

Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.

About the business area

The Retail Banking Group (RBG) supports retail and micro-business customers in managing their finances, through expert advice and the provision of a full suite of specialist products and services in conventional and Shari’ah compliant banking. The business is committed to driving digital innovation to deliver excellence in customer service. We are actively seeking an ambitious professional to join our Retail Banking team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.

We are actively seeking an ambitious professional to join our Retail Banking team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.

In this role, your key responsibilities include:

• Open Finance Proposition Planning- Develop and recommend the Open Finance proposition and use-case roadmap for Retail and SME customers, translating approved regulatory requirements, customer needs and market developments into commercially viable initiatives aligned with Retail Banking priorities. Prepare robust business cases, define intended outcomes and recommend investment priorities to support informed decision-making and direct resources towards opportunities that strengthen customer relationships and generate sustainable value
• Proposition and Customer Journey Delivery- Manage the business design and delivery of approved Open Finance propositions across the full lifecycle, from requirements and customer-journey definition through testing, launch and post-implementation review. Coordinate with Product, Digital, Technology and Operations to ensure solutions are customer-focused, operationally ready and aligned with approved scope, escalating delivery risks with clear recommendations and assessments of customer, commercial and operational impact
• Partnership and Commercial Management- Manage the third-party provider and fintech partnership pipeline, evaluating strategic fit, customer value, commercial potential and associated risks. Manage business negotiations within delegated authority and define pricing, billing, settlement and service arrangements in collaboration with Finance, Legal and Operations, ensuring partnerships protect ADCB’s interests, support reliable service delivery and contribute to agreed commercial objectives
• Regulatory and Industry Alignment- Coordinate the business area’s participation in relevant Open Finance regulatory and industry engagements, assessing developments and translating requirements into clear business implications, priorities and actions. Maintain the business content of applicable policies, procedures, consent standards and customer disclosures with Compliance, Legal and Operational Risk, ensuring propositions remain aligned with CBUAE requirements, market standards and ADCB’s control framework
• Commercial Performance and Optimization- Establish and maintain a performance framework covering adoption, active consents, connected accounts, partner activity, revenue contribution, product penetration and cost to serve. Analyse customer and commercial insights to recommend improvements to journeys, targeting, pricing and propositions, providing senior stakeholders with a credible view of performance, emerging opportunities, delivery outlook and corrective actions required to achieve approved objectives
• Risk, Control and Operational Readiness- Ensure Open Finance propositions incorporate appropriate controls for customer consent, data sharing, fraud, complaints, disputes, information security and third-party risk from inception. Coordinate readiness across relevant control and operational functions, support timely closure of identified issues and ensure material risks, control gaps and implementation concerns are escalated with proportionate mitigation plans before launch
• Governance and Stakeholder Alignment Coordinate cross-functional governance across Product, Digital, Technology, Data, Risk, Compliance, Finance and Operations, maintaining alignment on approved scope, benefits, dependencies, decisions and progress. Prepare concise materials for steering committees and senior management reviews, facilitate informed decision-making and build organizational understanding to ensure Open Finance propositions are promoted, delivered and serviced consistently
• People Management- Manage self and team in line with ADCB’s people management policies, procedures, processes and practices to ensure adherence and to maximize own and employee contribution to business performance. Organize and supervise the activities and work of the team to ensure that targets and objectives are achieved and the business plan is delivered in line with the required policies, processes, procedures and systems
• Policies, Processes, Systems and Procedures- Implement approved departmental policies, processes and procedures, and ensure employee adherence so that work is carried out to the required standard while delivering the required standards of service to customers and stakeholders
• Continuous Improvement- Manage and motivate the team to ensure they contribute to, and participate in, the identification and implementation of change initiatives, programmes and projects in line with the Bank’s standards
• Customer Service- Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank’s required levels of service in all internal and external customer interactions

The ideal candidate should have the following experience

• At least 6 years of experience in retail banking, payments, digital products, Open Banking, Open Finance, embedded finance, financial services consulting or fintech partnerships, including experience in delivering regulated propositions from business case through launch and performance review
• Bachelor’s Degree in Business, Finance, Economics, Engineering or a related discipline
• Open Finance and Open Banking Business Models
• Product and Proposition Management
• Central Bank of the UAE Open Finance Regulatory Framework
• Customer Journey Design
• Commercial Business Case Development
• Partnership Management and Commercial Negotiation
• Operational Risk and Control Design
• Digital Product Delivery and User Acceptance Testing
• Customer Analytics and Performance Measurement
• Stakeholder Management and Cross Functional Influence

What we offer:

• Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).
• Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.
• Learning and Development Opportunities: We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs.

At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.