Microsoft Dynamics 365 CRM Operations Manager

Microsoft Dynamics 365 CRM Operations Manager (m/f/d)

📍 Remote/Hybrid | International Project | Long-Term Assignment

We're looking for an experienced Microsoft Dynamics 365 CRM Operations Manager to join a major international energy-sector digital transformation program. This is an excellent opportunity to work within a large enterprise environment, supporting business-critical CRM platforms and contributing to the continuous evolution of Microsoft Dynamics 365 solutions.

Project Overview

As part of the Digital Technology organization, you will support the operation, enhancement, and optimization of Microsoft Dynamics 365 CRM solutions used across multiple business units. The role combines operations, administration, customization, development, and DevOps activities within an Agile environment.

Key Responsibilities

• Manage and document incidents, service requests, and minor change requests within the Dynamics 365 CRM landscape
• Perform system administration, including user management, security roles, and access rights
• Analyze and implement functional and technical requirements
• Develop and maintain Power Pages solutions
• Configure, customize, and enhance Microsoft Dynamics 365 CRM and Power Platform applications
• Perform troubleshooting, root cause analysis, and issue resolution across development, test, and production environments
• Support testing, release validation, and deployment activities
• Contribute to Application Lifecycle Management (ALM) processes
• Support and advise on CI/CD pipelines using GitLab and/or Azure DevOps
• Implement user stories and participate in sprint reviews
• Maintain technical and operational documentation and knowledge bases
• Collaborate with cross-functional teams within an Agile delivery environment

Required Skills & Experience

• Solid hands-on experience with Microsoft Dynamics 365 CRM
• Strong knowledge of CRM administration, configuration, and customization
• Experience with Power Platform, especially Power Pages
• Understanding of Application Lifecycle Management (ALM) and release processes
• Experience working with GitLab and/or Azure DevOps CI/CD pipelines
• Ability to troubleshoot and support enterprise CRM environments
• Familiarity with Agile methodologies (Scrum/Kanban)
• Strong communication and stakeholder management skills
• Fluent English required

Nice to Have

• Experience supporting large-scale enterprise CRM environments
• Knowledge of Power Automate and Power Apps
• Exposure to DevOps best practices in Microsoft ecosystems
• Energy or utilities sector experience

Assignment Details

• Start Date: 23 November 2026
• End Date: 10 December 2027
• Duration: Approx. 12+ months
• Deadline for Applications: Within 14 days
• Workload: Full-time
• Language: English

If you have a strong background in Microsoft Dynamics 365 CRM Operations, Power Platform, and DevOps practices, and you're looking for a long-term international project, we'd love to hear from you.