National Director of Field Operations

Meet True Vet At True Vet Solutions, we believe no veteran should have to fight alone for what they already earned. Every day in America, veterans walk away from disability benefits they qualify for, not because they don't deserve them, but because the system meant to serve them is slow, confusing, and built to wear people down. We exist to change that. We stand between the veteran and the system, and we do not stop until they receive every benefit they earned. We are a team of high-empathy, high-standards people doing work that actually matters. We answer the call when someone who served is at the end of their rope, and we turn it into an outcome that changes their life. The proof is in what our clients live: Tens of thousands of veterans represented $350M+ in lifetime benefits secured for the people who served 4.9-star client rating across 634 reviews Where we're going We are not building a small shop that helps a few hundred veterans a year. There are millions of veterans in this country leaving earned benefits on the table, and we intend to reach them. We are building the most trusted veteran advocacy organization in America, and we are building it fast. If you are looking for a ceiling, this is the wrong place. If you are looking for a mission big enough to spend a career on, and a company moving fast enough for you to grow into the leader you're capable of becoming, keep reading. THE MANDATE You own the performance, integrity, and growth of our national advocate network. You build the teams, set the standard, hold the line on compliance, and expand our reach into every community where veterans need us. This is a builder’s seat: field-operations leadership at national scale, with the mandate and the runway to construct the systems behind it. WHAT YOU’LL OWN Team & Talent: Recruit, onboard, and develop advocates and field leaders across every market. Set the hiring, training, and onboarding standards that scale cleanly as we grow. Performance & Accountability: Own productivity, lead quality, and outreach output. Run evaluations, audits, and corrective action; design the incentives and recognition that move results. Integrity & Compliance: Guarantee every client engagement is ethical, accurate, and mission-aligned. Investigate concerns, close gaps, and build durable controls that protect veterans and the firm. Reach & Partnerships: Build relationships with veteran groups, nonprofits, healthcare partners, and event hosts. Represent the organization wherever veterans gather and turn reach into opportunity. Operating System: Translate outreach and performance data into decisions. Inform budget and resourcing, and architect the scalable systems that carry national expansion. WHAT SUCCESS LOOKS LIKE IN THE FIRST 12 MONTHS • A staffed, trained, and accountable advocate network performing to one national standard. • Lead quality and outreach output leadership can forecast and trust. • A compliance posture that is proactive, fully documented, and defensible — by design, not by exception. • A partnership pipeline that compounds reach quarter over quarter. NON-NEGOTIABLES • 5+ years leading multi-state or national field, outreach, or operations teams. • A proven record of building performance systems — and holding teams to them at scale. • Fluency with CRM and reporting tools; you manage by data, not by anecdote. • Willingness to travel nationally. WHAT SETS YOU APART • Background in veteran advocacy, disability services, or healthcare outreach. • Experience standing up field operations from an early-stage foundation. • Public-speaking range and a track record of partnership development. • Bachelor’s degree in a related field (preferred, not required). Condition of Employment A Level 2 background check is required. What we offer you Daily coaching and real skill development, you will be sharper in six months than you have ever been A clear path to grow: we promote from within and invest in the people who invest in the mission A team that has your back, and a standard worth being held to Work that lets you end the day knowing you changed the life of someone who served Benefits Remote-first work, from anywhere in the USA Employer-sponsored medical, dental, and vision coverage Paid time off and company-wide holidays Hospitality experiences and team gatherings that make remote feel connected Our Core Values Our values are the heart of this company. The right person for any role here recognizes themselves in each of them. Empathy, Without Exception Every veteran is a person who served, not a case number. We lead with understanding and we hold that standard on the hardest days, in the longest calls, with the most frustrated client. Empathy is the one thing we will never trade away. Remarkable Character We do right by veterans when no one is watching. We tell each other hard truths with care, accept them with humility, and keep our words and our actions pointed at the same goal. Relentless Advocacy We fight for every benefit a veteran earned, and we do not quit when the system pushes back. It is us against the issue, never us against the veteran, and never each other. Competitive Greatness We hold ourselves to an elite standard because the people who served deserve elite representation. We compound small improvements into outsized results, and we build each other into leaders along the way. How to apply If this is the mission you've been looking for, apply now. Tell us why this work matters to you, we read every one. True Vet Solutions is an equal opportunity employer. We hire for character and capability, and we welcome applicants of every background. Veterans and military spouses are strongly encouraged to apply.