Network Technology Operations Specialist

Job Title: Network Technology Operations Specialist

Location: Remote (Chandler, AZ / Richmond, VA / Charlotte, NC / Plano, TX)

Duration: 12 Months

Shift timings: Monday to Friday - 8 AM to 6 PM EST

Key Responsibilities:

· Level 3 Escalation point for Operational Support of End User Access Network

o Cisco Wired/Wireless LAN, Palo Alto CloudGenix (SD-WAN)

· Technical areas of focus include but are not limited to end-user WAN, LAN, WLAN, SD-WAN, MPLS

· Proactive network reviews including

o Routine testing of disaster recovery scenarios, identification of vulnerabilities and opportunities for improvement in observability across the network stack

· Mentorship of Production Services Specialists and technical leadership within the team

· Work with senior team members to validate impacts and communicate to all stakeholder’s technical status updates

· Participate in the documentation of application flows, upstream/downstream impacts during outages, the customer experience in failure scenarios, contacts for various support needs and ensures appropriate runbooks and wikis are up to date and available for use during triage

· Work ad-hoc reports and offline incidents at the direction of the senior team members or leadership

· Promote and enforce production governance during triage/testing and fix efforts, exercises judgment within defined procedures and practices to determine appropriate action.

· Adhere to design standards and global design authority processes and procedures

· Assemble professional documents based on existing templates and ability to provide accurate work descriptions with assumptions, and caveats.