Networking and Security Consultant (Lisbon- Hybrid)

We're fast learners, hard workers, natural collaborators... and we Make Modern Happen!

Our ambition is to unlock the potential of our digital world so that organisations everywhere can innovate and thrive securely. We aim to achieve this goal by bringing together the world’s most talented people and the most powerful technologies, combining them to address our customers' challenges and to build something stronger together.

If you share our vision, join us!

Right now, we are looking for a Network and Security Consultant for a client on our Talent Team.

Your responsibilities include:

· Monitor Security and Networking infrastructures, ensuring the timely detection and handling of events, alarms, and incidents.

· Receive, log, classify, and prioritize incidents and service requests through ITSM platforms.

· Perform initial troubleshooting and resolution of low-complexity incidents while ensuring SLA compliance.

· Conduct operational health checks on firewalls, VPNs, and networking devices, including switches, routers, and wireless infrastructure.

· Analyze logs, security events, and monitoring alerts to identify potential security risks and connectivity issues.

· Execute authorized standard operational tasks, including firewall rule validation, VPN status checks, port administration, and configuration verification.

· Track incidents through to resolution or escalation, ensuring accurate communication and documentation throughout the process.

· Maintain detailed technical records of all interventions and updates within operational tools.

· Collaborate with L2 and L3 teams on complex networking and security incidents.

· Contribute to continuous service improvement initiatives and operational excellence.

You must have:

· Degree or technical qualification in Computer Science, Information Technology, Networking, Systems Administration, or Cybersecurity.

· 1 to 2 years of experience in Service Desk, NOC, SOC, Technical Support, or IT Infrastructure Operations environments.

· Strong understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, Switching, and Routing.

· Basic knowledge of network security concepts, including Firewalls, NAT, VPNs, and Security Policies.

· Hands-on exposure to at least one firewall vendor such as Fortinet (FortiGate), Palo Alto Networks, or Check Point.

· Experience troubleshooting LAN, WAN, and Wi-Fi connectivity issues.

· Familiarity with ITSM platforms and infrastructure monitoring tools.

· Strong analytical and problem-solving skills with the ability to diagnose and resolve technical issues.

· Excellent communication skills and the ability to work effectively within a team environment.

· Availability to work in a hybrid model and within operational schedules.

We value:

· Industry certifications such as Cisco CCNA, CompTIA Network+, CompTIA Security+, Fortinet Certified Fundamentals (FCF), Fortinet Certified Associate (FCA), Palo Alto Networks Cybersecurity Apprentice, Check Point CCSA, or Aruba Associate certifications.

· Experience supporting enterprise customer environments or managed services operations.

· Knowledge of security event analysis and log investigation.

· Familiarity with ITIL practices and Incident Management processes.

· An interest in developing towards L2 Networking and Security roles.

· The ability to work under pressure while effectively managing multiple priorities.

· A proactive mindset with a strong willingness to learn and continuously develop technical skills.

· Strong attention to detail, ownership, and commitment to delivering high-quality service.

We offer:

• Integration into a dynamic and motivated team to perform the role.
  
• Additional training.
  
• Salary package in line with the responsibilities of the role.
  
• Professional growth and career development opportunities.
  

Workplace: Lisbon - Hybrid

Claranet, Make modern happen!