Night Operations Coordinator

Location: Remote (Johor Bahru, Malaysia), supporting operations in Singapore

Working hours: 9:00 PM – 5:00 AM, 6 days per week (Tuesday – Sunday; Mondays off)

Salary: RM 3,500 – 4,000 per month + monthly profit-based bonus

ABOUT 98 VALET

98 Valet is a Singapore-based drive-home service. When customers have been drinking, are too tired to drive, or simply prefer not to, our professional drivers get them and their vehicle home safely.

We work with individual customers as well as partners across Singapore's food, beverage and hospitality scene, including bars, restaurants, KTVs, clubs, hotels and event organisers. Our busiest hours are late at night, and our operations team keeps everything running smoothly from the first booking to the last drop-off.

We are a growing company and looking for a dependable, articulate coordinator to anchor our night operations.

THE ROLE

As Night Operations Coordinator, you will be the central point of contact for our customers and drivers during the night shift. You will take and confirm bookings, plan the night's logistics, dispatch drivers, and keep every job on track until the customer is safely home.

You will also represent 98 Valet to our partners: building relationships with venues and following up on new business opportunities.

This is a fully remote role based in Johor Bahru. You will need a strong working knowledge of Singapore's geography.

KEY RESPONSIBILITIES

Customer Bookings & Enquiries

• Answer incoming calls and WhatsApp messages promptly and professionally, in English and Mandarin

• Take, confirm and manage customer bookings accurately

• Answer enquiries about our services, pricing and availability

• Handle changes, cancellations and customer concerns calmly and courteously

Logistics Planning & Dispatch

• Plan each night's operations, matching available drivers to jobs efficiently

• Work out routes, travel times and driver positioning across Singapore

• Dispatch drivers to pickup locations and monitor every job from start to finish

• Adjust plans in real time when bookings change, delays occur or demand spikes

Team Communication

• Stay in close contact with the driver team throughout the shift

• Pass on clear instructions and job details, and give drivers support while they're on the road

• Escalate incidents or urgent issues to management when needed

• Hand over a clear summary at the end of each shift

Business Development

• Reach out to prospective partners such as bars, restaurants, KTVs, clubs, hotels and event organisers

• Follow up on leads and maintain relationships with existing partners

• Represent 98 Valet professionally in every interaction

Administration & Reporting

• Keep booking records and job logs accurate and up to date

• Prepare daily operations reports covering bookings, completed jobs and issues

• Suggest improvements to our booking and dispatch processes

REQUIREMENTS

Must have

• Fluent spoken English and Mandarin

• A clear, confident and professional phone manner

• Strong knowledge of Singapore's roads, districts and landmarks

• Organised and able to manage several bookings and drivers at the same time

• Calm under pressure, with sound judgement when things don't go to plan

• Comfortable making outbound calls and approaching new businesses

• Able to work night shifts consistently

• Reliable high-speed internet, a working laptop or computer, a smartphone and a quiet workspace at home

Nice to have

• 1+ year of experience in dispatch, logistics, transport operations, a call centre, customer service or sales

• Experience in the F&B, hospitality or ride-hailing industries

• Proficiency in Cantonese, Hokkien or Malay

• Familiarity with cloud phone systems (e.g. Aircall), WhatsApp Business and Google Workspace or similar tools

WHAT WE OFFER

• Monthly salary: RM 3,500 – 4,000, depending on experience

• Monthly bonus based on company profit

• Fully remote: work from home in Johor Bahru, no commute

• Full training on our systems, service areas and processes

• Growth opportunities as the company expands, including a path to senior operations roles

• A close-knit team where your contribution is visible and valued

HIRING PROCESS

1. Application review: CV and voice note
2. Phone interview (approx. 20 minutes, in English and Mandarin)
3. Practical assessment: a short role-play of a customer booking and a dispatch scenario
4. Final interview with management
5. Offer, then a paid trial period

HOW TO APPLY

Please submit your CV and a 1-minute voice note introducing yourself, first in English and then in Mandarin.

Apply through this posting or email both to 98valet@gmail.com.

Only shortlisted candidates will be contacted. Applications without a voice note will not be considered.