Online Billing Support Assistant

Validus Fitness Center is seeking a detail-oriented and customer-focused Online Billing Support Assistant to join our team. In this role, you will be responsible for assisting clients with billing inquiries, payment processing, and account management. Your expertise will help ensure a seamless and positive experience for our members. Responsibilities: - Respond to customer inquiries regarding billing, payments, and account status via email and live chat. - Assist clients with billing issues, including discrepancies, refunds, and charge disputes, ensuring timely resolution. - Process payments and update billing information accurately in our system. - Provide detailed explanations of charges, fees, and membership options to clients. - Monitor and follow up on outstanding payments and notify clients of any issues. - Maintain accurate records of all interactions and transactions for quality assurance. - Collaborate with the finance team to ensure accuracy and efficiency in billing processes. - Stay updated on company policies, billing software, and payment processing procedures. Qualifications: - Excellent written communication skills with a strong customer service orientation. - Previous experience in billing, finance, or customer support preferred. - Strong attention to detail and accuracy in data entry and record-keeping. - Proficiency with billing software and Microsoft Office Suite. - Ability to handle sensitive information with confidentiality and professionalism. - Problem-solving skills and the ability to work independently in a remote environment. - A passion for fitness and wellness is a plus. What We Offer: - Competitive pay with performance-based incentives. - Flexible work hours to accommodate your schedule. - Opportunities for professional development and advancement within the company. - A supportive and collaborative team environment. If you are enthusiastic about helping clients manage their billing inquiries and are committed to delivering exceptional customer service, we invite you to apply for the Online Billing Support Assistant position at Validus Fitness Center. Join us in creating a positive experience for our members!