Operations Assistant

Position Overview

Bespoke Greece is a destination management company specializing in tailor-made travel experiences across Greece. We are looking for a motivated and organized Operations Assistant to join our Athens-based team and contribute to the smooth and efficient operation of our business.

The ideal candidate will have a strong organizational mindset, excellent communication skills, and a genuine interest in delivering high-quality travel experience.

Seasonal Shift Structure: This role operates on a two-shift rotation from April 1st through October 31st.

Key Responsibilities

• Coordinate daily office operations and facilitate communication between teams, including Travel Designers, Sales, and Operations.
• Monitor service quality, client satisfaction, and operational efficiency.
• Build and maintain strong working relationships with suppliers, guides, and local partners.
• Assist in handling client requests, operational challenges, and service-related issues.
• Support pricing, budgeting, cost monitoring, and operational planning.
• Contribute to the development and implementation of operational procedures and best practices.
• Identify opportunities to improve internal workflows and enhance the overall client experience.

Requirements

• At least 3 years of experience in travel operations, tourism, hospitality, or a related field.
• Excellent command of English, both written and spoken. Additional languages will be considered an asset.
• Strong organizational, communication, and problem-solving skills.
• Ability to manage multiple tasks and priorities effectively in a fast-paced environment.
• Good knowledge of Greek destinations and the local tourism industry.
• Proficiency in Microsoft Office and familiarity with travel management systems.
• A degree in Tourism, Hospitality, Business Administration, or a related field will be considered an advantage.
• A proactive attitude, attention to detail, and a strong sense of responsibility.

What We Offer

• Full-time employment.
• Hybrid working arrangement, combining on-site and off-site work.
• Company laptop and mobile phone.
• Competitive salary
• The opportunity to work in a dynamic, growing travel company.
• A collaborative working environment where initiative, responsibility, and professional development are valued.